General Manager (Conrad Punta Mita)

Job Description

Job Number:

General Manager (Conrad Punta Mita) (HOT0BCSC)

Work Locations

Conrad - Punta de Mita Carretera Punta Mita Sayulita Km 2 Litibu 63734

A General Manager is responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience while managing profitability and guest satisfaction measures.

What will I be doing?

As a General Manager, you are responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience. A General Manager will also be required to manage profitability and guest satisfaction measures. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage ongoing profitability of your hotel, ensuring revenue and guest satisfaction targets are met and exceeded
• Lead in all key property issues including capital projects, customer service, and refurbishment
• Ensure all decisions are made in the best interest of the hotels and Hilton
• Deliver achievable hotel budgets, and set other short- and long-term strategic goals for the property
• Provide effective leadership to hotel team members
• Lead in all aspects of business planning
• Comply with and exceed Hilton Brand Service Standards
• Ensure costs are controlled and revenue opportunities are effectively sourced and delivered
• Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton
• Hold regular briefings and communication meetings with the HOD team
• Respond to audits to ensure continual improvement is achieved

What are we looking for?

We are looking for a General Manager with solid experience in luxury resorts, someone who understands high standards and exceptional guest experiences. The ideal candidate will have a proven track record in managing upscale properties, leading with a focus on quality, service excellence, and operational efficiency.

A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Experience as General Manager or Director of Operations within a luxury hotel
• Degree or diploma in Hotel Management or equivalent
• Possess strong commercial acumen, with experience in increasing profitability
• Experience managing budgets, revenue proposals, and forecasting results in a similar sized property
• Excellent leadership skills
• Exceptional communication skills
• In-depth knowledge of the hotel/leisure/service sector
• Bilingual in Spanish and English (written and spoken)
• Proven experience in luxury hotels or resorts
• Strong understanding of high standards in service and hospitality
• Excellent communication and organizational skills

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!