Field Service Engineer

Responsibilities / Tasks

The Field Service Engineer reports to the Head of Service FHT. He/She covers the Food service execution (field service) and is responsible for executing the strategy of the area and providing reliable country Food service execution.

• Delivery of top-quality service execution.
• First point of customer contact for service execution.
• Achieve set targets on service deliverables / KPIs / Service revenues.
• Generate new opportunities for spare parts, upgrades, tooling, and Food services.
• Follow the internal expenses and travel policies.
• Execute the service of plant retrofits / upgrades.
• Support installation, supervision, commissioning, maintenance, and training at site.
• Maintain close contact with customers to foster good relationships.
• Execute maintenance works, planned service, and breakdown service.
• Be available with personal security equipment and comply with standard operating procedures (SOP) at site.
• Ensure availability of the required documentation and update document templates to the latest versions.
• Deliver executed service reports, parts of hours, compensatory days, and travel expenses in the periods established by the Head of Service.

Your Profile / Qualifications

• Bachelor’s degree in engineering as a standard.
• Profound experience in food industrial engineering organizations, as proven by:
• Minimum 5 years of service and service operations experience.
• Experience with remote team leaders.
• Knowledge of several technological food products from local markets.
• Ability to listen carefully and contribute opinions constructively and to the point.
• Recognize the positive aspects of conflicting opinions and deal with them appropriately.
• Aware of tactics and strategies in the food market, managing vision and purpose, inspiring and motivating units and organizations.
• Make customers and their needs a high priority; show interest in and understanding of the needs and expectations of internal and external customers; establish and maintain effective relationships with customers; meet or exceed customer expectations while keeping organizational policies in mind.

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