Engineering Manager - Pipelines

I'm looking for someone to manage the engineering squad working on our Data Pipelines product. Launched in mid-2023, Data Pipelines is a new and growing product that allows customers to connect and activate their data from multiple sources. You’ll get to move fast and own broad scope in building something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in building scalable, distributed systems while creating an intuitive user experience.

At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.

Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!

• Lead effective squad rituals, and ensure production readiness through quality peer-review, quality standards, documentation, deployment, logging, and monitoring practices.
• Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure.
• Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment.
• Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, front-end, full stack, and QA.
• Hire, onboard and manage performance to ensure the right people are in place to accomplish business objectives within your squad.
• Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad.
• Build and maintain a partnership with your Product Management and Design peers.

We're looking for someone who…

• Works in North/South American time zones.
• Has at least three years’ experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company.
• Understands SaaS software architecture, languages (we use Go), technologies, and cloud infrastructure (GCP/AWS) deeply enough to represent their squad’s technical choices across the company.
• Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them.
• Builds and nurtures high performing teams.
• Is fueled to reach higher when our customers are having a bad day.
• Communicates concisely, accurately, and directly, both verbally and in writing.

This is a fully remote role. We are offering a starting salary of $152,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

How to apply

Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.

Here's what you can expect from our hiring process (order is subject to change):

• 30 minute video call with Recruiter.
• Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview.
• 60 minute Career Accomplishment Interview + 45 minute Leadership Interview.
• Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview.

Apply for this job

* indicates a required field