Product Business Partner

About AXA Group Operations
Under the leadership of the Group COO & CEO of AXA GO, AXA Group Operations covers the following divisions:

1. Group CIO
2. Group Technology Operations
3. Group Security
4. Group Emerging Data & Technology
5. Group Procurement & Sourcing
6. Group Operations Transformation
7. Strategic Programs, Group Operations Finance
8. GO General Secretary and Risks
9. AXA GO BO (legal entity: AXA Business Services)

AXA Group Operations operates across more than 15 countries and comprises around 7000 staff members.

Role Purpose
Relationship Management

• Ensures a close relationship management with Product teams and Entities, focused on Product specificities and serves as a key contact for GO product teams.
• Regularly collects customer requirements and feedback to ensure improvement and contribute to product roadmap.
• Collaborate with the product development teams to bring business requirements of the Entities.
• In synchronization with the Account Manager, manage and follow up product related escalations by the local Entities in collaboration with the Product and Service Delivery and Service Management teams.
• Provide advisory & consulting (Contribution/Help on program/project/issues).

Product lifecycle contribution – local context

• From a product perspective, understand the GO & Entity Tech, Data and Security Program strategy & Product Family roadmaps and how this translates into local context.
• Contribute to identify interdependencies within GO programs, GO / Business projects, and Product Families and feed into the Product lifecycle process.
• In collaboration with Product teams and Account Managers, promote GO Products in the Entities and support the Product adoption, de-commissioning and refresh where needed.
• Support GO / Entity’s Product technical debt management and escalate where needed.
• Help Entities to understand Product licenses coverage and licenses models.
• Support and explain non-functional aspects such as contractual management, target operating models, service levels and compliance requirements.

Volume and Price item activities

• Support the Account Manager in the Product volume alignment processes.
• Work with the Product teams to undertake a volume trend analysis and ensure a sanity check of the data.
• Support Product Team(s), Finance and Account Manager with the explanation of products price items.

Leadership Capabilities
Business and functional skills

• Strong knowledge of specific Product family GO strategy, Tech and Data roadmap, objectives, organisation and policies.
• Deep understanding of the AXA GO Product catalogue.
• Good understanding of insurance business needs/challenges of the Opco.
• Client focused and service minded with strong business & commercial thinking.
• Understanding of local regulation and imperatives on Risk and Control, Legal and Governance, Compliance and Data Privacy regulations.
• Understanding of the Product pricing model.
• Strong understanding of GO Operations activities project/program delivery.

Interpersonal skills

• Excellent communication skills, with the ability to build trustful relationships at all levels.
• Excellent listening and strong communication and presentation skills.
• Very strong collaboration skills.
• Capacity to speak up assertively.
• Strong team player, including ability to work in multi-cultural teams.
• High motivation and ability to work under pressure and autonomously.
• Excellent English communication level.

Leadership skills

• Proven capacity to lead the change in a context of transformation.
• Capacity to take ownership towards concrete results.
• High level of personal accountability and strong commitment.

Strategic Vision

• Effectively communicates the GO vision & goals regarding Product families.

Education & Experience

• Strong IT background.
• Experience of working in a complex global Organization.
• Good understanding of Group Operations Governance.
• Good understanding of GO financial, project and product processes.