Senior Technical Support Engineer - ORMB

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Job duties are varied and complex utilizing independent judgment. You may have a project lead role and must have a technical degree, i.e., BS in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, or Chemistry, OR (for Applications) proven professional/technical experience, demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).