Senior Support Engineer

Job Description

Candidate is expected to have demonstrated experience and in-depth knowledge in the following areas:

• Advanced database skills (DB2, Oracle, Sybase, Informix, MS SQL Server).
• Strong SQL skills and ability to understand complex SQL statements. Database administration and data modeling experience would be a plus.
• Knowledge of operating systems (WINDOWS, LINUX).
• Hands-on Linux shell commands to configure servers, track memory & disk usage, file management and permissions are required.
• Hands-on experience in WebLogic Application server administration and deployment of web applications on WebLogic is required.
• Experience in Cloud Infrastructure and Cloud Deployments. Oracle Cloud Infrastructure (OCI) experience is desired.
• Experience in supporting client/server and Web-based applications.
• Knowledge of dimensional data model (cubes, star schemas) and dimensional databases (Essbase, Oracle OLAP) and data warehouse is a plus.
• Experience with browser technologies (products, plug-ins) on different platforms; CGI, MS-IIS knowledge or experience.
• Experience with security/authentication systems like SSO/LDAP (SiteMinder, Oracle Identity Manager, Oracle OID, Microsoft AD) preferred.
• Previous technical support experiences are an advantage.
• Strong customer service skills and an eagerness to excel along with troubleshooting skills and tenacity in problem solving.
• Excellent written and verbal communication skills.
• Attention to detail and the ability to learn quickly.
• Advanced knowledge and working experience of Oracle Business Intelligence products (OAC, BIEE, BI APPS) is a BIG plus.

As a Principal Support Engineer, your work involves:

• Strategic technical support to assure the highest level of customer satisfaction.
• A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.
• You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.
• Services may be frequently provided by on-site customer visits.

Career Level - IC4

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer