Sr. Technical Account Manager - Bionic (Remote)

Sr. Technical Account Manager - Bionic (Remote)

Location: Reynosa

Salary: MXN 400,000 - 600,000

Time Type: Full time

Posted on: Posted 3 Days Ago

Job Requisition ID: R21073

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity.

About the Role:

Are you passionate about Cloud Security and Customer Advocacy? As a Senior Technical Account Manager with CrowdStrike you will provide proactive technical support to our Strategic Premium Support customers. You will be working with people who “wrote the book” on hacking and internet security. We care deeply about our customers’ success. To be successful in this role, you must be a motivated self-starter with strong customer service skills and excellent technical problem-solving skills.

What You'll Do:

• Serve as primary technical contact and augment our customer support teams.
• Onboard new customers to the CrowdStrike platforms.
• Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices.
• Serve as customer advocate with internal CrowdStrike stakeholders.
• Engage with customers at all levels of their organization.
• Research customers’ technical issues in a timely manner and follow up with recommendations.
• Escalate customer issues to management when appropriate.
• Maintain control of the overall resolution for escalated cases.
• Leverage internal technical expertise to provide effective solutions.
• Create knowledge base content for reuse throughout the company.
• Participate in technical communications within the team.
• Identify renewal risk and collaborate with internal teams.
• Support sales teams in identifying account expansion opportunities.
• Drive support cases to ensure timely resolutions.

What You'll Need:

• Bachelor’s Degree or equivalent experience.
• Experience with cloud-native services and environments.
• Knowledge of enterprise application technologies and security.
• Technical understanding of incident response and cloud security technologies.
• Excellent customer service skills.
• Excellent communication skills, written and verbal.
• Ability to manage complex success plans for large customers.
• Proven problem-solving and organizational skills.
• Coachable and collaborative attitude.
• Ability to travel up to 25%.
• Commitment to customer success.

Bonus Points:

• Bachelor’s Degree in Computer Science or equivalent.
• CISSP or ITIL Certification.
• 5+ years of Customer Success/Support/Technical Account Management experience.
• Deep expertise in Cloud and Application Infrastructure.
• Experience in scaling large organizations.

Benefits of Working at CrowdStrike:

• Remote-first culture.
• Market leader in compensation and equity awards.
• Competitive vacation and flexible working arrangements.
• Comprehensive and inclusive health benefits.
• Physical and mental wellness programs.
• Paid parental leave, including adoption.
• A variety of professional development and mentorship opportunities.

CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.