Smart Plan Business Analyst

Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

Values Rooted in Purpose

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

Join our team as an Ellucian Smart Plan Business Analyst, where you'll have the chance to make a significant impact in helping higher education institutions streamline and enhance their academic advising processes. Your analytical skills and deep understanding of degree audit software will be crucial as you guide our clients through the successful implementation of the Ellucian Smart Plan and Award solutions. You'll work closely with cross-functional teams, configuring advising rules and providing proactive support to help institutions achieve their goals efficiently. Be part of a collaborative team that’s dedicated to transforming education and shaping student success.

Where You Will Make an Impact

• Solution Configuration and Implementation: Lead the setup and configuration of Ellucian Smart Plan for new clients. Design and refine advising rules, facilitate data migration, and ensure seamless integration of data from Banner or Colleague, maintaining data integrity.
• Client Engagement and Support: Conduct interviews to understand client advising needs, customize rules accordingly, troubleshoot issues in collaboration with developers and QA teams, and facilitate client meetings to present Ellucian Smart Plan features.
• Technical Skills and Data Management: Write queries using Java Query Language and SQL for data extraction and analysis. Work with Linux shell for log reading and service management. Follow proper issue isolation and testing methodologies.
• Team Collaboration and Coordination: Define task scope and success criteria, create task reporting templates, and coordinate cross-team tasks effectively using platforms like Confluence.

What You Will Bring

• Bachelor’s degree in computer science, information systems, or related field (or equivalent experience).
• Strong communication, problem-solving, and coordination skills.
• Ability to manage multiple projects simultaneously while providing real-time client support.
• Strong ability to prioritize tasks and meet inflexible deadlines.
• Capable of working independently with minimal direction.

Nice to Have

• Experience in academic advising, graduation validation, or student information systems.
• Familiarity with Degree Works Scribe language, including features like header/body rules and qualifiers.
• Experience with data migration projects in a higher education context.
• Background in technical documentation and client communication.
• Familiarity with creating, parsing, and troubleshooting JSON data structures.
• Advanced knowledge of SQL, Java Query Language, and data querying tools.

• Comprehensive health coverage: family major medical expenses, dental and life insurance.
• Christmas bonus 30 days
• Saving fund
• Monthly food coupon
• 15 workdays vacation
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 5 charitable days to support the community that supports us
• Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
• Parental leave
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
• Tuition Reimbursement Assistance
• Professional development opportunities

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