Portuguese - Sales Analyst

Overview

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers, and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade, and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more: PepsiCoJobs

Join PepsiCo, dare for better.

Responsibilities

The Opportunity:

The Role of Sales Support Assoc Analyst has the objective of supporting the LATAM business teams by:

1. Generate modifications files within internal platforms.
2. Request changes in MC1 and Salesforce.
3. Edit data in MC1 & Salesforce.
4. Request updating in a productive environment and validate changes applied in the system (MC1 and Salesforce).
5. Be the point of contact between the business and the technology teams (Conectados) as troubleshooting for any data or performance issues.
6. Work through requirements gathering with functional teams of LATAM, documenting needs and managing appropriate activities.

Your Impact:

As Sales Support Assoc Analyst, your functions would consist of:

• Modify data in the system (MC1 or Salesforce) as business needed.
• Validate changes in the system (MC1 or Salesforce).
• Confirm changes were made in the system with Conectados and with the business (LATAM 13 countries).
• Analyze a request or issue and provide a solution either with existing reporting tools or by enhancing new functionalities.
• Optimize processes by leveraging best practices across countries.
• Establish processes to identify, track, escalate, resolve, and report customer problems.
• Ensure appropriate customer escalations and ticket assignment with different teams including sustain.
• Participate in fine-tuning activities to improve performance and/or ensure the SLA.
• Consistently attend meetings with the client subject matter expert to acquire functional business requirements.

Qualifications

Who Are We Looking For?

Education:

• Business Administration, Engineering, IT, or Data & Analytics related career.

Experience:

• Intermediate skills on Microsoft Excel (Advanced is a nice to have).
• Advanced English.
• Intermediate-advanced Portuguese.
• Good understanding of Business analytics and reporting tools (MC1, Salesforce, SAP Business Objects, MicroStrategy, Oracle, etc.).
• Expertise using different source systems of data like SAP/BW, Teradata, EDW, Flat files, Data loaded.

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and innovation for the organization.