Global Process Transformation Lead

Global Process Transformation Lead

Description -

About Lead to Cash:

Are you prepared to envision the future and aid in our transformation? Lead-to-Cash is a program designed to reengineer processes, with the goal of significantly simplifying and streamlining HP's procedures from lead generation to cash collection. This program is sponsored by HP's Executive Leadership Team (ELT). By effectively managing the Lead to Cash process, we can increase efficiency, improve the customer experience, and boost revenue for the organization.

Job Summary

We’re seeking a Global Process Transformation Lead to join the Customer Data workstream of Lead to Cash. This workstream aims to transform the Customer Mastering Process to a best-in-class process with simplified and holistic customer identification through E2E customer journey.

This role is responsible for strategically engaging in and leading global transformation initiatives, ensuring alignment with cross-functional teams. The Global Process Transformation Lead is responsible for overseeing process design and capability development efforts, conducting complex analysis, and managing change for seamless execution. The role analyzes the business to proactively identify errors, root causes or areas of improvement, thereby driving process enhancement efforts and business performance.

Key Responsibilities

1. Leads complex process analysis efforts, identifies root causes and areas for improvement and innovation, develops strategies and recommendations to drive transformation.
2. Oversees capability assessments including automation to identify gaps and opportunities for development ensuring alignment of efforts with Lead to Cash strategic priorities.
3. Leads data collection and analysis to measure process and capability performance and uses insights to guide decision-making.
4. Leads and develops communication and training plans for set initiatives.
5. Develops and executes change management strategies to ensure successful process improvements and capability enhancements.
6. Oversees quality assurance efforts to ensure products or services consistently meet or exceed quality standards and customer expectations.
7. Identifies and assesses potential risks associated with process changes, capability development, and strategic initiatives and implements mitigation strategies.
8. Works across regions/geographies and WW teams to develop and/or implement new/enhanced solutions or programs and associated processes.

Education & Experience Recommended

1. Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
2. Typically has 8-10 years of job-related experience, preferably in business operations, business process improvement, change management, or a related field.

Preferred Knowledge & Skills

1. Agile Methodology
2. Automation
3. Business Operations
4. Business Process Management
5. Change Management
6. Cross functional management
7. Strategic mindset
8. Key Performance Indicators (KPIs)
9. Process Engineering
10. Project Management

Cross-Org Skills

1. Customer Centricity
2. Prioritization
3. Resilience

Complexity

Provides highly innovative solutions to complex problems within established policy.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job - Sales Operations

Schedule - Full time

Shift - No shift premium (Mexico)

Travel - 25%

Relocation - No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement