Global Change Manager

Country: Mexico

Location: LOC5001: Carrier - Plant A, Galeana 469 Ote, Santa Catarina, 66350 Mexico

Role: Global Change Manager

Full/ Part-time: Full time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

Carrier is seeking an experienced and motivated individual to join the Corporate IT staff to create, implement, and support key elements of our Service Excellence strategy. This position will be responsible for our change management program leveraging our Service Now instance and implementing ITSM Processes. This role assumes a high degree of knowledge in the ServiceNow platform and extensive knowledge of Change Management processes and procedures. The Change Manager ensures that all changes are managed in a controlled manner, including standard changes and emergency maintenance relating to business processes, applications, and infrastructure. This includes change standards and procedures, impact assessment, prioritization and authorization, emergency changes, tracking, reporting, closure, and documentation. Subject matter expertise and ability to communicate effectively are key qualities. This role is also responsible for participating in the introduction of new and innovative technologies to help the Carrier businesses increase employee productivity and engagement and increase integration with backend business processes.

Key Responsibilities:

• Facilitating with people across multiple teams, engage and interact with leadership at various levels and should be skilled in dealing with conflict, helping influence and drive people towards a goal or action.
• Host and Manage Change Advisory Board (CAB) meetings.
• Ensure changes are logged, prioritized, categorized, assessed, authorized, planned, and scheduled, and are introduced in a controlled and coordinated manner.
• Work with multiple customers, stakeholders, and system owners to coordinate, communicate and provide risk assessments on all IT changes.
• Provide training and technical support on the change management process for users with varying levels of IT knowledge.
• Analyze change records to determine any trends and provide analysis of change data and communication of that to technical groups and business stakeholders.
• Participate in audit reviews of change management throughout the organization.
• Work with both business and technical representatives to develop and enhance change management processes.

Requirements

We are looking for people who are responsible, organized and self-motivated. If this is you, get in touch.

As a minimum you must have:

• Bachelor’s degree in computer science, Management of Information Systems, or related business discipline(s).
• ITIL V4 Certification
• 7+ years of change management experience in IT
• Strong understanding of Change Management methodologies and best practices (ITIL) as well as experience developing and enhancing complex processes.
• Ability to organize and prioritize workflow and to meet established timeframes and deadlines.
• Self-motivated and proactive individual
• Strong organizational, interpersonal, analytical, communication and technical skills are essential.
• Strong verbal and written communication skills are a requirement for this role.
• Ability to build and maintain customer relationships, be a team player, meet deadlines and adjust to changing priorities.
• Flexibility to work in 24/7 Shifts.
• Individual must be highly motivated, results-oriented with keen attention to detail and able to work in fast-paced environment.

Although not necessary, it would be nice if you have:

• Service Now certifications
• Master’s Degree.

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

• Have peace of mind and body with our health insurance
• Drive forward your career through professional development opportunities

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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