Sales Field Support Representative CDMX - (Fixed Term)

Why GMF?

GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.

About the role

The Sales Field Support Representative is the main point of contact between GM Financial internal operations and assigned dealerships within a sales district regarding Used Car sales. This role will be responsible for guaranteeing a successful commercial/sales relationship by supporting the used or lease retail operation, KPI accomplishment & ensuring the implementation of strategies related to marketing, product, pricing, training and insurance.

Location: CDMX

Type of Contract: Fixed Term (7 months)

What you need

• Bachelor’s degree in business administration, economics, accounting, or related field is a must.
• Intermediate English skills.
• Background experience as a Sales account executive or related.
• Availability to regularly visit the assigned dealers (75% of the time).
• Related experience within the financial, banking or automotive sector in areas such as credit, products or financial services sales is desirable.
• Proven direct customer service experience.
• Excellent communication skills (both verbal & written).
• Proven ability to build strategic customer relationships.
• Ability to analyze and develop processes.
• Proficient MS Office Skills.

What you will be doing

• Be the “Subject Matter Expert” (SME) for used vehicles or lease retail credit operations.
• Support training department in face-to-face trainings with the dealer sales force in topics such as: policies, procedures, and products (both new & updates).
• Operational KPI follow up & support with assigned dealerships.
• Work around a dealer visit strategy to ensure engagement and successful relationship building.
• Be the “link” between operational areas and dealers in problem solving, day to day operations and new implementations.
• Promote Value Add Products (VAP).

What we offer

At GM Financial we want you to be the most authentic version of yourself. We take care of your work-life balance by programming wellness and integration activities, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your community, while providing you with a competitive salary and benefits. Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.

Mexico: Additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan and others.

#LI-VG1

Disclaimer

Mexico - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.