Client Service Officer

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Client Services Support

Purpose role

The role handles email inquiries related to accounts, balances, Investigations and Trace general inquiries, and acts as the first point of contact for US customers.

Principal accountabilities:

• Review queries originating from corporate clients through live emails/chat/calls and provide resolution working with various departments and stakeholders
• Develop required product and customer journey knowledge to support end to end resolution of customer enquiries
• Support customers through difficult situations such as challenging inquiries/complaints utilising negotiation skills while following guidelines in an effort to satisfy the customer
• Think laterally beyond procedures to resolve issues ensuring service TATs are met, leading to better customer relationship

• Strong analytical, problem-solving and technical skills

• Proven ability to deliver creative and flexible customer solutions

• Excellent time management, planning and organization skills; Ability to manage and resolve/complete multiple competing priorities, projects, and inquiries

• Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations required

Experience

• Bachelor’s degree in business, related field or equivalent work experience
• Experience with, or knowledge of, local regulatory requirements related to Anti-Money Laundering and/or Sanctions Compliance preferred

• Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders at all levels

• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues

• Knowledge of industry standards related to all Cash Management products and services preferred

• Excellent Microsoft Word, Outlook, and Excel experience required

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***