Lead of Application Services and Delivery Excellene - Inglés Conversacional. Presencial Azcapotzalco

¡Descubre la vacante que Deintec tiene para ti e impulsa tu carrera en IT!

Posición: IT Application Development Tower Lead / Lead of Application Services and Delivery Excellence
Experiencia mínima: +8 años
Idiomas: Inglés C1, C2 o nativo
Escolaridad: Preferably scientific, technical or business discipline with an advanced degree preferred (ideally an MBA)
Ubicación: México
Esquema: Preesencial Azcapotzalco
Tipo de contrato: Tiempo indeterminado
Horario: Lunes a Viernes

Principal Responsibilities

1. Service Delivery Responsibilities:
   • Manage the Americas Application SSC Tower and act as single point of contact
   • Responsible for coordinating Technical Change management related to all Americas Applications in scope
   • Ensure services are delivered as per SLA and customer expectations
   • Hold regular meetings with Technical teams, peers about service quality and delivery
   • Participate in infrastructure changes/implementation support as required
   • Take on the role of technical project lead as part of bigger initiatives
2. Process Related Responsibilities:
   • Ensure process adherence and Compliance to Linde procedures & policies
   • Ability to think, plan and execute within defined policies and objectives
   • Ability to deal with process exceptions effectively – showing flexibility, good judgment, service orientation and risk management
3. People Management Responsibilities:
   • Participate in selection of candidate and contribute in Hiring Strategy in the Center
   • Decision-making on Salary & Band Fitment within the Team and across Center with HR
   • Evaluation of IDP's, plan for Training Calendar and ensure participation of relevant team members
   • Identification of High Potentials and Talent Management. Develop and Execute Retention Strategy, Succession Planning & other HR-related strategies from time-to-time
   • Perform Job Evaluation as part of Job Evaluation Committee
   • Performance management of direct reports along with Functional Manager. Review the appraisals of all team members
   • Participate & be responsible as Management Team Member for - Rewards & Recognition process in the Center
   • Ensure utilization of team members
4. Local Management & Functional Alignment Responsibilities:
   • Responsible to ensure Functional alignment is working by participating/ ensuring regular communication with and between Functional Managers, Team Managers and Team Members on agreed basis and ensuring issues and conflicts are promptly addressed and handled
   • Ensure that all new members are taken through induction of the Alignment strategy & processes
   • Ensure compliance with HR, Legal, IT Security and statutory norms laid down by the local authorities as well as the Group
   • Evaluate and perform due diligence during new Applications Transition and retiring of existing applications
   • Periodic catch-up and Quarterly review of operations of all Applications that the role is locally responsible for

Required Critical Behaviors

1. Ability to manage and motivate a global team and build a relationship of trust within and across teams
2. Strong Team & visible Leadership with influencing and conflict management skills
3. Influence people in a positive way within and outside IS
4. Ability to build networks and partnerships
5. Customer Intimacy & Strong customer orientation
6. Adaptability and flexibility towards change
7. Decision making with appropriate & timely execution
8. Permanently willing to listen, learn and change
9. Role model in behaviors and attitude - Go getter & positive
10. Management Representative - 'Face of management'
11. Solution oriented and looking for continuous improvement
12. Self-motivated & effective motivator
13. Approachable
14. Passion for excellence and service-oriented attitude
15. Flexibility in terms of working arrangements to meet the requirements of a global role is essential
16. Self-responsible and pro-active
17. Strives for results and continuous improvements

Required Key Skills (Functional/Technical)

1. Good communication skills both verbally and written in English language
2. Able to demonstrate a logical and methodical approach to analysis, audit, troubleshooting and problem solving
3. Ability to build partnerships with customers and suppliers
4. Ability to work together and motivate virtual Americas SSC team members
5. Excellent People Management skills
6. Ability to document guidelines & procedures in a way that can be understood
7. Ability to clarify ambiguity and drive for clear processes, roles & responsibilities
8. High Ability to manage change and conflicts between teams and employees' cross cultures
9. Ability to help to develop and realize the department / group IS strategy
10. Solid understanding of IS to drive business improvements

Required Experience

1. Qualification: Degree standard education (preferably scientific, technical or business discipline) with an advanced degree preferred (ideally an MBA)
2. Experience: Should have overall 8+ years of IT exposure with minimum 4+ years of team management skill
3. Experience in managing virtual teams, handling delivery responsibilities, coordinating directly with business managers, handling escalations are desirable
4. High Level knowledge on all Business Processes supported by the Windows environment
5. Extensive knowledge and experience of team management in an international environment and in a matrix organization
6. Has Good understanding of technology and best practices in Industry
7. IT consulting experience to be able to create concepts, presentation and run adequate workshops for the introduction and exploitation of new technologies

Ofrecemos:

• Prestaciones superiores a las de la ley: (como: SGMM, seguro de vida, fondo de ahorro, vales de despensa, etc.)

Si cumples con los requisitos y te motiva avanzar en tu carrera, postúlate hoy. ¡En Deintec, nos emociona contar con tu talento!