Director - Cyber Crime Investigations

Job Description - Director - Cyber Crime Investigations (24023847)

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Position Summary:

This position is accountable for contributing to the reduction and control fraud losses within a specific geographic region by directing internal and external investigations into suspected fraud against American Express and its subsidiaries. The position is also responsible for aggressively working with local TRS Management, the law enforcement community and service establishments to develop and implement proactive fraud prevention policies, procedures and programs.

The position also enhances the Company’s ability to manage and address cyber risks and threats through in-depth investigations of cyber and computer related offenses committed by employees and third parties targeting Amex products, services, systems etc. Provides cyber support to all Global Security personnel within the region. Provides consultative services to business units to facilitate business critical decisions.

Principal Accountabilities:

1. Direct, coordinate, and as required, personally conduct internal and external investigations of financial fraud against the Company. Prioritize and delegate investigative requests received from the Risk Management/Fraud Control Unit as well as requests received directly from TRS business units and law enforcement.
2. Maximize the use of limited resources by reviewing and analyzing fraud loss patterns and trends, identifying areas of vulnerability and priority. Develop and implement proactive plans and programs to address the identified problem areas.
3. Conduct complex cyber related investigations, perform forensic analyses on computers and/or servers and furnish investigative support and consultative services to law enforcement.
4. Furnish advice to business units on cyber risks, threats and solutions.
5. Anticipate and address emerging cyber threats and risks to products and services.
6. Provide thought leadership in the development of cyber related products and services or such component features to reduce cyber risks and to serve as a business enabler.
7. Rapidly respond to and investigate computer and cyber related crimes, frauds, threats and risks to enhance business continuity and to suppress risks and losses.
8. Ensure the successful prosecution of individuals charged with committing crimes against American Express by directing the preparation of comprehensive investigative reports and court testimonies for presentation to prosecutors.
9. Ensure the availability of adequate and timely law enforcement support by establishing, developing, and maintaining strong day-to-day relationships within the law enforcement community and other government agencies.
10. Ensure access to criminal intelligence by overseeing the development and supervising the use of confidential sources of information concerning all matters of security relating to American Express.
11. Promote the smooth day to day operation of a small field office by directing and controlling all office expenses and administrative matters.
12. Promote the development of a productive and on-going organization by effectively selecting, training, developing and motivating a small, highly specialized staff of security professionals.
13. Serve as the Company’s spokesperson on security matters within the assigned geographic area.

Breadth of Responsibility:

The Director maintains complete responsibility for establishing investigative priorities and determines what cases will be investigated, using confidential resources and evaluating the importance and accuracy of information received. The incumbent is constantly called upon by business units, particularly Authorizations and EAS, to render immediate decisions regarding detainments, arrests and other situations. Working with limited facts and bearing in mind legal implications, the incumbent must make immediate judgment calls. The position is on call 24/7.

The Director is also responsible for the smooth day to day operation of a small field office by directing and controlling all office expenses and performing administrative duties.

Autonomy/Problem Solving & Decision Making :

This position operates with significant autonomy and is responsible for independently identifying and deciding on alternate solutions relative to the identification and investigation of the commission of Internet and computer related crimes and misconduct perpetrated against American Express, its products and services.

Alerts Global Security Department Management on critical information relative to cyber crime threats on a timely basis to assist in the prevention of potential problems and advises on how to control problems.

On a regular basis, incumbent will draw heavily on his/her knowledge and appreciation of the Blue Box policies, procedures, products, services, systems, operations and processes.

Ability to communicate American Express’ and/or Global Security’s position effectively to both internal and external partners or groups and fully support Global Security’s senior management in the development and implementation of initiatives and programs to detect, prevent and control fraud risks.

Excellent leadership and managerial skills to effectively direct and motivate a professional staff in a highly dynamic environment and to interact with Senior Management.

Demonstrated record of success in conducting investigations into significant and/or sophisticated cases of financial fraud. Excellent interviewing skills, highly developed analytical abilities and an in-depth knowledge of the fraud environment within the assigned geographic area. Basic understanding of the fundamentals of finance and related transactions. Must be fully conversant with all products and services offered by American Express, including a working knowledge of proprietary data processing systems, operations, policies and procedures.

Must be highly skilled in the technique of assembling a case for prosecutors including the gathering of evidence, summarizing findings in well documented/well written reports and understanding the Company’s privacy code regarding the release of information.

Strong inter-personal skills to establish credibility and productive relationships with the law enforcement community, service establishments, colleagues and Senior Management at American Express. Good public speaker who is comfortable making presentations to diverse audiences.

Identifying and addressing cyber threats and risks to Amex products, services, and systems and to customer, employee, proprietary, confidential and sensitive data while protecting the integrity of the Brand. Highly developed and advanced computer science expertise, superior computer investigative skills, outstanding thought leadership, relationship and execution skills, and sound judgment.

Ability to develop and recommend sound, innovative methods, techniques and programs to prevent and control fraud.

Minimum Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.