Bilingual Call Center Customer Service

If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking a professional to join our team in the role of Bilingual Call Center Customer Service. This role is responsible for attending to client requirements in financial services through phone calls while adhering to Know Your Customer (KYC), Anti-money Laundering, and Compliance Best Practices.

Principal Responsibilities of the Role:

1. Analysis and review of client support requirements based on best practices learned during onboarding.
2. Review of quality and correct processes following bank protocols for client attention.
3. Maintain contact with stakeholders and managers to update reports.

Requirements for the Role:

1. Advanced conversational English skills to maintain effective conversations with international clients and stakeholders.
2. Experience in customer service or call centers.
3. University degree completed or in progress, to be completed within 6 months to 1 year.
4. 1 year of experience in call centers focused on customer support and service is a plus that will be considered for an upgraded compensation offer.

What we offer for you:

1. Banking benefits beyond legal requirements.
2. Professional growth in the medium term.
3. +15% salary over the market average salary.
4. International exposure to clients and networking.
5. Flexible schedules if needed during your academic period.

Due to the urgency of hiring for this role, the first applicants will be contacted as soon as possible and will have priority in the hiring process.

Bilingual Call Center Customer Service

Sueldo: No mostrado por compañía
Categoría: Atención a clientes - Call Center
Subcategoría: Call center
Localidad: México-Ciudad de México-Azcapotzalco
Sector: Servicios
Giro: Servicios de Outsourcing, Head Hunter y Consultoría en R.H. (Servicios)
Tipo de contratación: Tiempo completo - Permanente
Número de oferta: 19812675