Bilingual Customer Service Specialist

About Us

About Foundever

As a global leader in end-to-end customer experience (CX) products and solutions, Foundever partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

Job Summary

Our premium account is looking for a bilingual (Spanish and English) representative to deliver world-class customer support and build customer satisfaction for one of the most important telecommunications companies.

Primary Job Responsibilities

1. Receiving calls from clients.
2. Answering incoming customer service calls.
3. Providing a high level of professional and competent service assistance.
4. Successfully completing and approving training and quality requirements.
5. Suggesting products and additional services (sales focus).

Skills/Knowledge/Abilities

1. Answering inbound calls within guidelines/goals established by the client and management. Consistently achieving call quality score goals in order to meet client and customer satisfaction goals.
2. Open-minded, trustworthy, compliance-oriented, flexible, adaptable, and team-oriented.

Education

High school diploma or equivalent.