Senior Technical Support Engineer

The Senior Technical Support Engineer is primarily responsible for providing technical support for Bentley’s Structural Engineering software, RAM Concept, RAM Structural System, RAM Elements, and RAM Connection.

Your Day-to-Day:

• Provide technical support to users through Web, Phone & Email on RAM products like RAM Concept, RAM Structural System, RAM Elements, RAM Connection.
• Troubleshoot and resolve user’s issues quickly and accurately thereby driving user satisfaction and usage.
• Help in developing the product by conveying user feedback to product team through logging of bugs/enhancement requests.
• Coordinate with Development, QA & Product Management team to prioritize bug fixes.
• Create knowledge articles, edit existing articles to keep them current and use those to support users.
• Test a product or a feature before a release.
• Carry out on site/web based technical presentations to users.

What You Bring to the Team:

• Bachelor’s degree in Civil, Structural Engineering, or equivalent training and experience.
• 5+ years of prior experience in post-tensioning is required.
• Knowledge of US steel & concrete design codes.
• Knowledge of building modeling & design would be preferred.
• Experience of using Ram Concept, RAM Structural System, RAM Elements, RAM Connection, STAAD.Pro, ETABS, SAP2000, RISA would be an advantage.
• Excellent communication skills in English (verbal & writing).
• Self-motivated, proactive individual with strong desire to learn.
• This is a full-time role expected to work 40 hours per week, home-based in Mexico.
• Requires sitting or standing at will while performing work on a computer.
• There is no travel required for this role.

About Bentley Systems:

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities.

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.