Associate Specialist, Implementation

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Associate Specialist, Implementation

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview:

Arcus’ leading Payments Platform is focused on building the next generation of payment solutions and enabling any business to launch and offer them across LatAm. More than 90 of Mexico’s largest and most innovative companies including Rappi, Uala, Amazon, Santander, trust the Arcus’ Platform to send or receive payments. Arcus is part of Mastercard (NYSE MA) and was born in Silicon Valley as part of Y-Combinator and backing from Andreessen Horowitz, Citi Ventures, HOF Capital, Ignia and others.

Role

1. Guide customers through the process of setting up, understanding, and getting value from our APIs.
2. Work with customers to ensure timelines and technical requirements for their integrations are met.
3. Be a technical expert on our products, effectively communicating value to our customers.
4. Answer questions and explain technical concepts about our APIs to customers, via call, video, chat, or email.
5. Certify customers to make sure they meet requirements before going live.
6. Stay on top of each customer’s integration status and communicate it to stakeholders.
7. Build content and resources for customers to use for education and rapid product adoption.
8. Create and enhance repeatable processes, resources, and frameworks to onboard customers.
9. Help sales teams fill technical knowledge gaps.
10. Share insights and feedback with the product team to improve the APIs and technical documentation.
11. Resolve time-sensitive and high-pressure situations.

All about you

1. Highly technical understanding of web technologies
2. Experience working with REST APIs, HTTP, JSON
3. Experience with tools such as JIRA, Postman & Honeycomb
4. Excellent oral and written communication
5. Personable and straightforward to deal with high-profile stakeholders
6. Ability to work independently and manage priorities
7. Beginner mindset and fast learner
8. Proficient in English
9. Technical writing skills are desired but not essential
10. Ability to write, read, and understand code/backend frameworks is a plus (Python, Ruby, Javascript)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.