Spanish Bilingual Customer Service Representative

About Lennor Group

As a proud Filipino company, we are committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global perspective, empowers us to serve businesses of all sizes and industries efficiently.

Our brand, Lennor Metier, is a leading recruitment agency and headhunting firm in the Philippines, partnering with reputable companies to source top talent for direct-hire opportunities. It specializes in IT, Finance, Engineering, Sales & Marketing, Supply Chain, HR, and Executive Search.

Work Engagement: Permanent | Direct Hire

Industry: Healthcare

Salary Range: up to ₱80,000

Work Setup: Onsite

Work Schedule: Night Shift

Location: Ortigas

Job Overview

The Spanish Bilingual Customer Service Representative is responsible for assisting patients with inquiries, resolving account issues, and processing payments in a professional and efficient manner. This role requires fluency in both English and Spanish, strong communication skills, and the ability to navigate healthcare billing and insurance processes while ensuring compliance with HIPAA regulations.

Your Responsibilities:

1. Handle inbound and outbound calls to assist patients with billing inquiries, disputes, and payment processing.
2. Research and resolve patient concerns regarding healthcare claims, balances, and account discrepancies.
3. Process credit card payments over the phone for outstanding self-pay balances.
4. Maintain a solid understanding of healthcare claims processing, billing codes (ICD-9/10, CPT, HCPCS), and reimbursement methods.
5. Utilize Epic and GE workflow systems to manage patient information and account updates.
6. Ensure compliance with HIPAA regulations and maintain strict patient data confidentiality.
7. Meet daily productivity and quality standards as set by the department.
8. Professionally handle difficult customer interactions while maintaining composure and a customer-first attitude.
9. Collaborate with internal teams to address complex patient concerns.
10. Perform additional tasks and special projects as needed.

What our Client is Looking For:

1. Fluent in both English and Spanish with excellent verbal communication skills.
2. Ability to handle challenging customer interactions while maintaining professionalism and composure.
3. Strong organizational skills with attention to detail.
4. Proficient in Microsoft Office and comfortable using multiple software applications.
5. Team player with the ability to work independently in a fast-paced environment.
6. Willingness to work US hours to accommodate business needs.

Ready to take the next step in your career? Submit your application now!

--- We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.