Bilingual Client Support Specialist – Legal Services Team

Bilingual Client Support Specialist – Legal Services Team

Location: Guadalajara, Jalisco

Are you bilingual in English and Spanish, with call center experience but looking for more than just a typical call center role? Join our team as a Bilingual Client Support Specialist, where your contributions will make a real impact, and you’ll be valued as an essential team member—not just a number.

Key Responsibilities:

• Manage inbound and outbound client calls, delivering exceptional service and follow-up.
• Coordinate and schedule appointments for clients and attorneys, ensuring smooth communication.
• Assist with administrative tasks, including non-litigation legal documentation.
• Draft, proofread, and organize essential legal documents for clients.
• Provide accurate updates to clients regarding case progress and respond to inquiries effectively.

Qualifications:

• Fluent in English and Spanish (fully bilingual).
• Resident of Guadalajara or nearby areas.
• High School Diploma, or partial college education (no degree necessary—we value your experience and drive).
• Minimum of 6 months experience in customer service, ideally within a call center.
• Basic skills in Microsoft Office (Word, Excel, Outlook).
• Knowledge of legal services is a bonus, but not required.

Compensation and Benefits:

• Competitive salary: 13,000 to 16,000 MXN per month, after taxes, based on skills and experience.
• Career growth: Be part of an American-culture company with clear growth pathways, all while working in Guadalajara.
• Legal benefits: IMSS, paid vacation, and Christmas bonus.
• Referral bonus: Earn 5,000 MXN for referring successful candidates.
• Work-life balance: Fixed Monday to Friday schedule from 9:00 AM to 5:30 PM EST.
• Days off: All the US Holidays off.
• Paid training: You’ll be supported from day one, with fully paid training to help you succeed.

If you’re ready to advance beyond the limitations of traditional call centers, apply today to become a valued member of our dynamic team! Send your resume in English to get started.