Desktop Support Associate-Helpdesk

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.

Requirements:

1. Availability to work 45 hours per week
2. Interest in working on Mornings/Afternoon/Night shifts
3. Advanced English
4. Looking to work in IT Environment
5. 6 months of experience in Customer Service

We Offer:

1. Grocery Tickets - 12% of base salary
2. 30 days of Christmas bonus
3. 12 days of vacations
4. 50% Vacation bonus
5. 5 personal days per year
6. Medical insurance (You and your family)
7. Life insurance
8. Dental Insurance
9. Discounts with selected Optics
10. Opportunity to grow in the company

Activities

1. General L1 support for hardware and MS Office packages
2. Advance technical support for in-house applications and developments
3. Answer technical support calls providing and escalating to other support groups
4. Provide support based on email generated requests or reports
5. Document troubleshooting steps and detailed description of the customer incidents and requests
6. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.