DELIVERY DIRECTOR

DELIVERY DIRECTOR

Job Overview: The single accountable delivery orchestrator and leader for integrated services delivered to their client, Applying execution discipline to ensure control and predictable results on Client Service Quality, Compliance & Security, Cost Management and Capabilities Building This role involves managing delivery of contracted services through Atos operations teams and external contractors/ vendors, implementing service delivery processes that meet business needs and service level agreements (SLAs) ensuring a high level of customer satisfaction and driving continuous improvement in service delivery. Key Competencies: ·

• Customer Focus: Deeply understands client needs and ensures services are aligned to meet those needs. Financial acumen: clear understanding and alignment of service delivery items, their costs and corresponding revenue.
• Strategic Thinking: Aligns service delivery strategies with client business goals.
• Change Management: Capable of leading the team and clients through changes in processes, technologies, or organizational structures.
• Communication: Clearly and effectively communicates with clients and stakeholders at all levels.
• Performance Management: Sets clear performance expectations for the team and provides regular feedback. What will make you successful/or “Your X Factor”:
• SDM Experience : + 7 years of experience as SDM on Large Global Accounts in the areas of Infra Apps (Middleware / Database / Mainframe) with seasoned experience on Finance Management, Customer Relationship Management, Transformation & Innovation and Service Delivery.

Technical Knowledge in the areas of: · Mainframe (z/OS, CICS, IMS, DB2, IDMS, Storage & Virtual Tape, Batch, ACM) · OS2 – Tailored Account Processing Application · SCM – JAVA Application code management Middleware – WAS, JWS, IIB, IIS, JBOSS, MQ · DMS – FileNet, RightFax, Adobe Experience Mgr. · Database – Oracle, SQL, DB2, Change Data Capture (CDC), Striim, Oracle Exadata, Informatica

Your Expertise: · bachelor’s degree in engineering, Computer Science, Information System or related discipline · ITIL foundation certified, CITP or other professional body qualification. ·

Demonstrate personal integrity, strong work ethic and confidentiality. ·

Communication: Ability to communicate effectively with people at all levels using fluent English

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