Customer Support Specialist II - One Brokerage - Product Support - M-F 0700 - 1600

Schedule: FT
Job Type: On-site
Salary Type: Salary

About The Role
This position in our Monterrey Center of Excellence supports shipment data entry, scheduling, tracking, and/or over, short & damage processes for operations in the US and Canada.
This role may require working on Mexican holidays and taking US holidays as days off. We will cover this during the interview process.
In this role, you’ll be a part of a working group of 10-20 people. Your group will collaborate with many other groups, on- and off-site, to provide excellent service to our carriers and customers. You will interact with and receive coaching from leaders in multiple parts of the organization.

What The Candidate Will Do
People in this role are our front line to solving carrier and customer problems. We are looking for people with a Call First mentality. If you are prepared to talk to people to resolve issues effectively and efficiently, talk to us!

• Solve Problems: Quickly review available information, determine what additional information may be needed, and make a decision about how to resolve.
• Call First: Make calls to facilities and carriers to resolve escalations quickly.
• Exercise empathy and understanding: Understand carrier and customer perspectives and unique challenges and treat them with dignity and respect as you resolve their issues; maintain cooperative and professional work relationships with all stakeholders.
• Communicate: Provide carriers/customers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the issues quickly.
• Prioritize: Make decisions about which issues to resolve next based on level of urgency.
• Evolve: Adapt with and to a team that continuously changes.
• Share ideas and feedback: Offer solutions to improve carrier, facility, and customer experience with our systems and processes.

About Uber Freight
Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $20 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.