Customer Success Specialist

Frontdesk Anywhere is an award-winning cloud-based property management system for independent hotels and management groups. It provides hoteliers with a platform that streamlines operations, increases revenue, and enhances the guest experience. Based in San Francisco with offices worldwide, Frontdesk Anywhere serves customers in more than 45 countries.

As a Customer Success Specialist, you must be able to contribute in the following areas:

• Delivering online training sessions to individual customers
• Providing post-sales technical support
• Ongoing technical account management to your assigned accounts
• Onboarding of new customers and helping ensure all training sessions are completed in a timely manner

Key Skills and Qualifications

• 3 – 5 years customer support or account management experience, preferably in the hotel or travel industry
• Strong problem-solving skills and desire to find the issue behind the problem
• Personable professional who is a relationship-builder and excels at building trusting relationships with customers and colleagues
• Experience working with online tools and applications
• Customer-facing experience through live phone and email contact
• Skills in presenting and demonstrating software
• Ability to multi-task and quickly change directions based on the priority of issues at hand
• Strong technology background using web-based software systems

Primary Responsibilities

• Provide efficient and prompt customer follow-up on unresolved issues
• Coordinate efforts with other support teams when necessary
• Educate customers on the Frontdesk Anywhere products and training resources available
• Identify and communicate critical issues quickly and escalate to appropriate points of contact
• Keep up-to-date with frequently changing processes and procedures
• Perform other duties as assigned

Bonus Points

• Should be proficient with CRM system basics and concepts
• Experience in testing applications and providing feedback
• Not be afraid of picking up the phone and calling customers

Location

Mexico, Remote

Send us your resume

Our team is growing! If you think you have what it takes to work in a world-class software company with offices across the globe, you can send us your application by email to careers@frontdeskanywhere.com.