Customer Success Manager (Remote)

Turn is a technology platform that helps companies quickly and efficiently screen potential workers. We specialize in serving businesses that hire at a high volume, like Uber, Lyft, and DoorDash, where fast and accurate background checks are critical for getting workers on the job without delays.

Traditional background checks can be slow and expensive, but Turn.ai uses automation and advanced data processing to deliver results faster and at a lower cost. This allows companies to scale their workforce quickly while maintaining compliance and security. Essentially, we streamline and simplify the hiring process for businesses that rely on a large, flexible workforce.

Turn specializes in providing robust support to talent platforms, staffing agencies, and employers across more than 30 different industries throughout the U.S. and Canada.

About You:

The ideal Customer Success Manager position at Turn is a passionate, self-motivated, and collaborative individual that will develop a deep understanding of our partners’ businesses and objectives, generate innovative ideas, solutions, and opportunities for them. This person is a great communicator and adept at building and maintaining healthy relationships with customers/partners that are based on transparency and trust. Finally, he or she also has experience in customer service and account management.

Preferred experience in consumer data, background checks, or related industries. The ideal candidate will have previous experience working with US-based companies.

What You’ll Do:

1. Assist with all Account Management duties.
2. Maintain open communication with all our current partners, and decide where we should invest/allocate our resources.
3. Work to establish cross-functional alignment to address customer questions in a timely fashion.
4. Be the liaison between our teams and external partners, internal leadership, product, legal, sales operations, and other teams.

What You’ll Need:

1. Great communication and leadership skills
2. Ability to multitask
3. Ability to develop healthy customer relationships
4. Great at evaluating and analyzing customer needs
5. Adept at building trust and transparency with customers
6. Experience onboarding new clients
7. Acting as a Customer Advocate and knowing when to escalate customer issues
8. Expand scope of partnerships with new products and services
9. Creates great relationships that promote customer loyalty

Perks & Compensation:

1. Competitive Salary
2. Major medical insurance
3. Remote work with occasional onsite team meetings
4. Working hours aligned with Central Time Zone (CST)