Customer Success Manager, Google Workspace (English, Spanish)

Customer Success Manager, Google Workspace (English, Spanish)

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Please submit your resume in English - we can only consider applications submitted in this language.

Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.

Minimum Qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of customer-facing experience, driving customer development programs.
• Experience managing customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.
• Experience driving digital development using Workspace and managing initiatives across engineering, sales, support, and services.
• Ability to communicate in English and Spanish fluently in order to effectively communicate in this customer-facing sales role.

Preferred Qualifications:

• Master's degree in a management, technical, or engineering field.
• Experience leading or project managing workplace productivity and collaboration programs in large enterprise organizations.
• Experience working with Enterprise and Solution architects to define future states of the roadmap to deliver to customers.
• Experience collaborating with channel partners, system integrators, and knowledge of the Google Cloud ecosystem.
• Excellent communication, presentation, and program management skills.

About the Job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

As a Customer Success Manager, you will be an expert in digital workplace transformation and Generative AI, and utilize knowledge of the customer personas and of the technology and industry trends that are driving businesses to evolve the way they work. You will act as a trusted advisor to a portfolio of customers to help them gain maximum value from Google Workspace solutions, and will work with other customer-facing teams to ensure that a customer’s experience on Google Cloud exceeds their expectations. You will enable the broader ecosystem to scale the best practices implemented with our customers through developing relevant playbooks, and driving knowledge sharing within the Workspace customer community in your region.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Drive the successful adoption of Google Workspace solutions for a portfolio of accounts, focusing primarily on Google Workspace.
• Serve as a thought leader in Generative AI and digital productivity and collaboration, providing thought leadership to customers at executive and practitioner levels.
• Partner with customers to identify success plays that will accelerate their time to value, and develop plans to implement these services, including the tracking of objectives, stakeholders, milestones, risks, and metrics.
• Guide executive customer stakeholders through the changes needed to unlock the full value of Workspace, providing guidance to help them design the optimal enablement and adoption strategy to maximize business value.
• Partner with customer-facing account teams and executives to develop strategic and technical plans that help customers achieve their business objectives.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.