Customer Success Manager

About the role

We are seeking an experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for maintaining and growing relationships with our most important customers. You will work closely with our sales and product teams to ensure that our customers are satisfied with our products and services.

Responsibilities

1. Serve as the primary point of contact for our most important customers
2. Build and maintain strong relationships with key stakeholders
3. Understand our customers’ business needs and provide solutions to meet those needs
4. Work closely with our sales team to identify opportunities to upsell and cross-sell our products and services
5. Collaborate with our product team to ensure that our products meet the needs of our customers
6. Monitor customer usage and provide insights to our product team to drive product improvements
7. Develop and execute customer success plans to ensure customer satisfaction and retention
8. Provide customer feedback to our internal teams to help drive continuous improvement

Qualifications

1. 4+ years of experience in customer success or account management
2. Strong communication and interpersonal skills
3. Ability to build and maintain strong relationships with customers
4. Ability to understand complex business needs and provide solutions
5. Strong analytical skills and ability to use data to drive decision-making
6. Experience working in a fast-paced environment
7. Bachelor’s degree in business, marketing, or a related field
8. English / Spanish

Benefits

1. Well-funded and proven startup with large ambitions and competitive salaries.
2. Entrepreneurial culture where pushing limits, creating and collaborating is everyday business.
3. Open communication with management and company leadership
4. Small, dynamic teams = massive impact
5. 100% Remote Work (You choose where to work from)
6. 500USD a year for you to invest in learning.