Customer Success Associate

Jeeves is a groundbreaking financial operating system built for global businesses that provides corporate cards, cross-border payments, and spend management software within one unified platform. The company operates across 20+ countries including Brazil, Canada, Colombia, Mexico, the United Kingdom, across Europe, and the United States, and serves over 5,000 clients ranging from venture-backed startups to SMBs around the world. With a mission to empower businesses with more efficient and cost-effective financial solutions worldwide, Jeeves combines cutting-edge financial technology with exceptional team expertise to transform the business financial landscape. Jeeves has been recognized as one of The Information's 50 Most Promising Startups in 2023, as well as a Y Combinator Top Company 2021-2023 and won “Fintech of the Year" at the European Fintech Awards.

Since graduating from Y Combinator in 2020, Jeeves has successfully raised over $380 million and is backed by top world-class investors including Andreessen Horowitz, Y Combinator, CRV, Tencent, Stanford University, Clocktower Ventures, and founders of more than 15 unicorns including David Velez (Nubank), Carlos Garcia (Kavak) and Sebastián Mejía (Rappi).

We are in need of a motivated Customer Success Associate to support the global Customer Success Team in providing best in class Customer Support to Jeeves clients. This role will be hands-on, and strategic and will serve as the key point person for establishing and maintaining strong relationships, driving adoption, retention and growth.

Location: This role is based out of Mexico City, Mexico, and is a full-time hybrid position where it is required to come into our office in Roma Norte. #LI-HYBRID

Job Responsibilities:

• Provide Best in Class Support to our global portfolio
• Dedication to improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible
• Manage and raise tickets with technologies, usage of Zendesk, Hubspot, Linear
• Incentivize spend increase to existing companies (Portfolio management)
• Document processes and enhancements to the internal team

Requirements:

• 2+ years of experience in support roles
• Mandatory fluency in English and Spanish, Portuguese is a plus
• Preferable experience in Zendesk Platform /Hubspot
• Advanced communication skills (written and spoken)
• Curious about the details on how the business operates
• Self-starter, proactive and highly motivated
• Team player and very hands on
• Agile and able to pivot quickly with the changing environment