Customer Service - Transport Tracking

Company Description

Job Description

Mixed hours

Responsible for "migration as is" supporting on NGTM Project day to day execution operational tasks of overland transportation orders in TMS for the North American Region for the Automotive and Non-Automotive Divisions to meet daily performance, cost, & quality targets.

Key Responsibilities / Tasks:

1. Collaborate with internal TMC partners (Engineering, Agile Team, LSP Dev..) during day to day operation.
2. Manual processing and Exception management handling in Bosch TMS and notify the plants/stakeholders and sending frequent updates.
3. Participate in plant/carrier/customer calls to resolve critical issues: frequent, timely and proactive communication with stakeholders to provide shipment status updates, address questions/concerns, etc.
4. Liaison with Bosch LSPs/forwarders/carrier to resolve shipment issues, find solutions, track critical shipments and inform the plants/stakeholders.
5. Support escalation of day to day operational tasks; Maintain and distribute open issues logs.
6. Immediate escalation of system data issues to ensure the reliability of relevant info into Bosch TMS.
7. Daily download and analysis of operational data for KPI Monitoring and CIP (Continuous Improvement Process).
8. End user function for Bosch TMS.

Qualifications

REQUIRED SKILLS:

1. Working hours evening to night shift: 4:30pm-1.30am / 6:30pm-3:30am
2. Must possess a Bachelor’s Degree (preferably in Business, Finance or Logistics), with a minimum of 3+ years of experience in transportation operations.
3. Must possess analytical skills, & preferably presentation skills.
4. Must be fluent in Spanish & English C1 (at least).
5. Must have a minimum of 2+ years of experience working with MS Office Suite (Access, Excel, Word, PowerPoint, SharePoint) really good excel skills (at least intermediate-advanced level).
6. Experience with ERPs desirable any Transport management system.
7. Must be self-motivated and willing to be flexible in work schedule and hours. Sometimes the job requires staying later or taking calls during off hours or weekends to assist with customer issues.
8. Good customer relations skills and ability to communicate professionally and effectively with all management levels.
9. Ability to grasp new concepts and quickly adapt to changing circumstances/environment.
10. Good time management skills and strong ability to manage several projects and tasks at once and excellent ability to prioritize time and efforts.
11. Ability to analyze problems and opportunities and systematically approach them to make improvements both short term and long term.

Additional Information

1. Experience in using transportation management systems or similar.
2. Experience working with Continuous Improvement Process & Lean Six Sigma Problem Solving tools (5Whys, 5S, A3, PDCA, VSM).
3. Experience with control documentation and processes working instructions.

Why Bosch?

Our strategic objective is to create connected solutions, improving the quality of life worldwide.

What’s important to us?

1. Make Your Mark: Give your job a meaning, with solutions “Invented for Life”.
2. Shape Tomorrow’s World: The future offers many opportunities. Be the first to take advantage of them.
3. Find Your Place: You know how you can work best. We offer the conditions you need.
4. Balance Your Life: Make your job match your lifestyle. We provide you with individual support.
5. Walk The Talk: Where you are – our team spirit is with you.
6. Discover New Directions: Your way might change – we will stay by your side.
7. Be Yourself: Your diversity makes us special. Enrich us with your own unique personality.
8. Pay It Forward: We love our business and our environment. Let’s save them both for future generations.

Welcome to a place where your ideas lead to something big.
Welcome to Bosch.

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