Customer Service Specialist

Company Description

¿Quiere que tus ideas se transformen a tecnologías beneficiosas? Ya sea en el área de soluciones de movilidad, bienes de consumo, tecnología industrial o tecnología energética y de la construcción, con nosotros tendrá la oportunidad de mejorar la calidad de vida en todo el mundo. Bienvenido a Bosch.

Job Description

Main Objective
The Customer Planning Administrator is responsible for plan, manage and control customer deliveries in a timely manner throughout the value chain, ensuring deliveries by analyzing, confirming, and scheduling demand in systems and following up with customers.

What challenges will you have?

1. Manage data and information to satisfy the demand with the customer.
2. Provide the correct tool specifications, and the required changes in pieces in order to ensure the continuity of production to the customer.
3. Monitor the shipment of purchase orders for key accounts and communicate any changes that affect delivery to the customer.
4. Programming and follow-up of the production plan.
5. Ensure that sales transactions are completed with accuracy and established quality standards to the customer satisfaction.

Qualifications

Who are we looking for?

1. Industrial Engineering, Logistics, Management, Business or related field
2. From 3 to 5 years of experience in the Automotive Industry as Customer Service or related positions is a must
3. Advanced English level

Technical Knowledge

1. OEM Portals Management (OEMs)
2. Office, expertise in Excel is a plus
3. SAP Mod. SALES & DIST

What You Will Bring To Bosch

1. Efficient collaboration with customers and internal stakeholders.
2. Communication and negotiation skills with internal and external customers.
3. Continuous improvement mindset
4. Good time management and activity planning
5. Analytical skills that allow you to manage strategies for problem solving.

Additional Information
Bosch amplía constantemente su presencia internacional, ya que para nosotros la diversidad cultural representa una de nuestras mayores fuerzas. Impulsamos continuamente el crecimiento de nuestros más de 13 mil asociados, quienes desarrollan todo su potencial en una de las empresas con más alta calidad en materia de tecnología. Valoramos el balance entre vida personal y laboral como una de las principales herramientas para mejorar la creatividad y productividad de nuestros asociados.

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