Customer Service Representative - Part Time

Description

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

As the face of our customers, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What Are Your Responsibilities

1. Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage
2. Preparing tickets, determining fares and routing to assure passenger's travel needs are met
3. Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
4. Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
5. Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Minimum Qualifications:

1. High school graduate or equivalent certificate
2. Minimum of 18 years old
3. Excellent interpersonal skills with proficiency in English and Spanish
4. Comfortable working with computers, mobile devices, and new technologies
5. Physical ability to stand and walk for entire shift, as well lift and handle baggage
6. Ability to travel to other countries for training purposes
7. Ability to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can include late nights, early hours, weekends, and holiday
8. Legally authorized to work in Mexico without sponsorship
9. Ability to meet the Company attendance standards and uniform and appearance standards
10. Hold a valid passport and US Visa

Preferred Qualifications:

1. Previous airline, travel, or hospitality work experience
2. Bachelor’s degree

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