Customer service representative Bilingue (Part time 3 days weekly) (Chihuahua and Merida)

Job Description: As a Customer Service Representative at AZUMA Appliance Leasing, you'll be the first point of contact for our valued customers and those interested in our products. You'll assist them in completing applications both online and over the phone, provide information about product features and lease terms, and help resolve any inquiries or issues. AZUMA Leasing is looking for individuals who are committed to delivering exceptional service and support.

Responsibilities:

1. Listen to customer needs and concerns while demonstrating empathy.
2. Resolve issues by clarifying problems, researching solutions, and implementing appropriate actions.
3. Process requests by gathering necessary information and completing transactions.
4. Identify opportunities to promote service and explain our products.
5. Maintain accurate records in the call center database.
6. Collaborate with team members to ensure timely resolution of customer requests.
7. Stay updated on job knowledge through educational opportunities.
8. Perform all additional duties as assigned.

Skills and Qualifications:

1. High school diploma or equivalent.
2. Strong organizational, communication, and decision-making skills.
3. Proficient in computer skills, with familiarity in Microsoft Outlook and Excel.
4. Demonstrates professional telephone etiquette.
5. Prior experience in a call center setting is beneficial.
6. Bilingual in Spanish is preferred but not required.
7. Ability to work effectively in a team-oriented environment.
8. Strong problem-solving skills and attention to detail.
9. A commitment to consistent attendance and punctuality is essential for success in this role.

Location: Chihuahua, México

Shift: First hire: Monday- Tuesday- Friday / Second Hire: Monday- Wednesday- Friday, 8 hrs shift (+1 hr lunch) between 7:30 am to 6:30 pm CST

English Required: 9.0 to 10.0

Level of Study Required: High School Diploma or equivalent.

Type of Position: Full-time, Indefinite

Salary: $11,500.00 - $16,500.00 per month

Language:

• English (Preferred)