Customer Service Representative

Have you ever used the self-checkout in a Walmart? Played the slots at an Aria Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by over 2,500 global associates, 7 manufacturing sites, 12 corporate offices, and 43 service branches.

WHAT YOU’LL BE DOING

As a Customer Service Representative, you will be the primary contact for external customers, internal customers, and sales personnel.

The Customer Service Representative will have a direct impact on our Sales, Supply Chain, and Quality groups, responsible for:

1. Processing orders and providing account management for established customers including delivery negotiation, expediting, and order status communication within an industry and geographical location.
2. Answering phone/email inquiries received from customers.
3. Providing inside support to the external sales team.
4. Handling credit and collections communication with customers as required with the support of the Channel Credit Analyst.
5. Performing other duties/projects as assigned.

WHO WE’RE LOOKING FOR

You will bring customer satisfaction with well-demonstrated success in handling multiple tasks simultaneously, attention to detail, and a commitment to excellence.

Qualifications and Requirements

• Bachelor’s degree in Business or equivalent combination of education, training, and experience.
• Minimum of 3 – 5 years Customer Service experience in a high volume, fast-paced environment.
• Experience in SAP is preferred.
• Ability to travel up to 5%.

Personal Attributes

• Excellent oral, written, and telephonic communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills.
• Ability to interface with personnel from various departments and levels.
• Ability to work independently; ability to prioritize multiple tasks and meet deadlines.
• Ability to access information using automated systems; experience with spreadsheets and word processing; experience with SAP is preferred.

WHAT WE’RE OFFERING

• Food Vouchers
• Medical Insurance
• Dental Insurance
• Annual Bonus 10% depending on Year’s Sales

Sound interesting? Come see why we are OneCPI!

CPI is part of Crane Co., a diversified manufacturer of highly engineered industrial products. Founded in 1855