Customer Service Rep III

Have you been looking for the chance to use your expertise to make a real difference in an organization? Manitowoc Cranes is seeking a Customer Service Representative III to join our team!

This position will be responsible for supporting our dealers, service centers, and key accounts in the MCAC region through the Manitowoc systems like GPX2, GPX3, GWX, GTL, and Lotus. Proper follow-up for P&A requests, invoicing, and quotes is essential. Identify administrative requests and work internally with our Manitowoc support from the USA, France, Germany, and China.

If you’re up to the challenge, the reward is satisfaction . . . and knowing you helped build something real. Join our passionate team and help build something you can be proud of – a future filled with passion, pride, and satisfaction.

ESSENTIAL JOB FUNCTIONS

1. Place P&A in our system and properly follow up to solve customer needs;
2. Attend to administrative requests like quotes, invoicing, and parts identification;
3. Follow up on orders and escalate when necessary;
4. Visit dealers/customers and propose spare parts, finding solutions when customers are not satisfied;
5. Perform any other ad-hoc duties assigned by a superior from time to time;
6. Analyze our dealers and service centers to identify opportunities and create action plans.

Job Requirements/Working Conditions:

1. Bachelor's Degree.
2. Desirable English language skills.
3. Excellent Microsoft Excel, PowerPoint, and Word skills required.
4. Good communication, continuous improvement, adaptability, self-motivation, planning and organization, teamwork, customer focus, and a service attitude are essential.