Customer Service Coordinator

Hussmann Technologies de Baja California SA DE CV.

Is a company that manufactures refrigerators from different international brands.

We are looking for you. Join our team.

Work under the direction of the Customer Service Assistant Manager. Coordinate department daily operations and workflow.

Responsible for parts, raw material invoicing, and finished goods accounts. Ensure that product meets customer specifications. Provide customer and field support, as well as making sure all invoicing pertaining assigned accounts is completed.

Duties and Responsibilities:

• Process orders received from customers and Sales departments.
• Verifies parts availability and order parts as needed to complete customer orders to ensure accuracy on the PO before processing orders.
• Tracks backorder items and maintain customer communication with ETAs.
• Create purchase orders for parts, finished goods product, and raw material.
• Invoice material and ordered parts in SAP system.
• Managing and printing reports.
• Answering customer phone calls, inquiries, and heavy email communication.
• Review parts list and update material master in SAP system.
• Print and review outstanding customer orders reports and parts availability.
• Verify prices on PO and invoice before processing invoice from vendors.
• Price registration as needed.
• Follow all Company policies and safety rules.
• Perform other duties as assigned.
• Handle customer complaints and resolve issues related to products, services, or deliveries, ensuring customer satisfaction.
• Analyze customer complaints and feedback to identify areas for improvement in service or product quality.
• Implement corrective actions and communicate with relevant teams to prevent future issues.

Education/Experience:

• High school diploma or equivalent.
• 2 – 3 years of experience in a manufacturing environment preferred.
• Prior office customer service experience required.
• Proficient in Microsoft Excel or similar tools for creating reports, tracking data, and analyzing customer service trends.

Skills and Abilities:

• Good written and oral communication.
• Knowledge of company products / ability to quickly obtain product information.
• Ability to work cooperatively with team members.
• Ability to work under pressure.
• Strong time management skills.
• Intermediate Microsoft Office suite user.
• 2-3 years of experience in an office setting.
• Customer service experience.
• Proven data entry skills.
• SAP (or similar) software experience preferred.
• Ability to remain focused to ensure accuracy of work.
• Strong problem-solving and conflict resolution skills.

Work as an individual contributor with no staff in charge.