Customer Service & Collaborations Manager - Walmart

Are you passionate about food industry operation and collaborations strategy? Join our Customer Service and Logistics’ team as a Customer Services & Collaboration Manager for our Walmart team Mexico. You’ll be responsible for driving value creation in joint Supply Chain through customer collaborative strategic programs and interdisciplinary Kellanova teams and ensure Kellanova’s is the “Best In Class Customer Service Supplier” by driving value creation.

This role is located in Queretaro, México and is a full onsite role.

A Taste of What You’ll Be Doing

• Team Management: Lead Customer interdisciplinary team to create joint value while improving service level and On-shelf availability and gross sales with customers.
• Commercial Strategy: Contribute to create commercial plans in collaboration with Customer Supply, customer development managers & demand planning area.
• Service Level Agreements: Responsible for service level (FR & OTIF), on shelf availability (OSA), phantom inventory (theory vs physical), days on hand dispersion, lost sell out and portfolio adherence.
• Customer Service and Logistics: Develop CS&L 3 year strategy plan as well as leads performance program for Walmart and Sams.
• Demand Planning: Provides input to Demand planning through sell-out forecast assuring product availability and perfect store execution and reviews inventory.

We’re Looking for Someone With

• 3-4 years of customer service and demand planning experience in similar positions.
• Bachelor’s degree in logistics, distribution, international business or related areas.
• Conversational English.
• Budget Control experience, forecasting and negotiation.
• Customer development.
• Customer Planning and Forecasting as well as order management.
• Experience working with modern and traditional trade customers.

What’s Next

After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back with you by email or phone.

If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small.

Get to Know Us

At Kellanova, we are driven by our vision to be the world’s best-performing snacks-led powerhouse, unleashing the full potential of our differentiated brands and our passionate people. Our portfolio of iconic, world-class brands include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.

Kellanova’s Culture of Best means we bring our best to all that we do in pursuit of our vision to be the world’s best performing snacks-led powerhouse. Our culture celebrates boldness and empowers our people to challenge the status quo, achieve results, and win together.

Mars has agreed to acquire Kellanova in a combination that will shape the future of snacking! The transaction is anticipated to close within the first half of 2025 (subject to Kellanova shareowner approval and other customary closing conditions, including regulatory approvals). The companies remain separate until closing.

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.