Customer Satisfaction & Quality Manager

Join Schneider Electric as a Customer Satisfaction & Quality Manager!

Location: Reynosa, Mexico
Type: Full-Time

At Schneider Electric, we create connected technologies that reshape industries, transform cities, and enrich lives. With over 135,000 employees in more than 100 countries, we are dedicated to improving how our customers manage and automate their operations. Our mission? To ensure Life Is On everywhere, for everyone, at every moment.

Check us out: Join our mission

Why Schneider Electric?
Great people make Schneider Electric a great company! We believe in rewarding innovation, customer focus, and continuous learning. Join us to be part of an inclusive culture that values diverse perspectives and contributions.

What You’ll Do: As the Customer Satisfaction & Quality Manager, you will oversee the entire quality function, ensuring that customer satisfaction remains our top priority. Your key responsibilities will include:

1. Lead Quality Management: Supervise the complete scope of quality functions, establishing acceptable standards and driving continuous improvement initiatives.
2. Voice of the Customer: Interact regularly with customers to understand their expectations and concerns, representing their voice within the organization.
3. Drive Quality Excellence: Implement quality programs and methodologies across the supply chain to improve customer satisfaction and reduce non-quality costs.
4. Manage the Quality Management System: Ensure compliance with Schneider’s quality policies and global directives while fostering a culture of quality throughout the entity.
5. People Management: Set goals, manage performance, and support the development of team competencies, engagement, and well-being.

Qualifications

What We’re Looking For:

• Engineering Bachelor's Degree (MBA preferred)
• Black belt or green belt
• 8 years of relevant experience in the electronic industry (quality)
• Proficiency in Microsoft Office Suite and quality improvement tools
• Knowledge of statistical quality techniques and quality fundamentals

Core Competencies:

• Customer Focus
• Effective Communication
• Collaboration and Networking
• Influence and Conviction
• Issue Resolution
• Continuous Improvement

What We Offer: At Schneider Electric, we prioritize the well-being of our employees. Our robust benefits package includes flexible work arrangements, paid family leave, a culture of wellness, and more!

Hear from Our Team: What Our People Say

Diversity & Inclusion: We seek out and reward individuals who put the customer first, challenge the status quo, and embrace different perspectives. Our inclusive culture values diversity in all forms, recognizing it as a real asset for our company.

Ready to Make an Impact?
Let us learn about you! Apply today to be part of our transformative journey in delivering exceptional quality and customer satisfaction.

Important: To be considered for this position, you must submit an online application. This position will be posted until filled.

Schneider Electric is an Equal Opportunity Employer. We provide equal employment opportunities regardless of race, gender, disability, or other legally protected characteristics.

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Schedule: Full-time

Req: 0098RF