Customer Request Facilitator (Remote)

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.

What you’ll be doing

Assisting on compliance projects for major clients. This position will support the Free Trade Agreement (FTA) team by creating certificates and logging customer requests. The role requires professional communication with team members, clients, and the organization’s customers.

You will be responsible for…

• Create FTA certificates.
• Manage FTA certificates from creation to completion.
• Log new customer requests on a regular scheduled basis.
• Review and maintain database integrity.
• Utilize various client and provided software to organize and manage workload.
• Support with drafting compliance processes and related work instructions.
• Provide broker and client assistance with FTA document support.
• Ongoing effective and diplomatic internal and external customer service.
• Other responsibilities as assigned.

What we need from you

• University Degree or Diploma in Supply Chain Management/Transportation/International Business, or related discipline.

What skills & experience you’ll bring to us

• 2+ years administrative or customer service experience.
• Working knowledge of Microsoft Office with strong Excel skills.
• Strong team player with the ability to work independently.
• Professional and mature demeanor.
• Strong verbal and written communication skills.
• Excellent problem-solving and decision-making skills.
• Above average and accurate keyboarding skills.
• Excellent research and analytical skills.

Want to apply? Get in touch today

Please visit www.Buckland.com to learn more about Buckland and the services we provide. When applying, ensure to have your most up-to-date resume and all relevant documents related to your application ready to be uploaded.

Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. This applies to all terms and conditions of employment, including: recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall, and termination.

Buckland may use artificial intelligence from time to time to screen, assess or select applicants for employment, including for this position. Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection, and onboarding process. If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition at TA@Buckland.com.