Customer Information Analyst

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more: PepsiCoJobs

Join PepsiCo, dare for better.

The Opportunity

The role of the Customer Information Analyst has the objective of supporting PepsiCo Beverages North America Team by analyzing tax information, giving validation of its legality and correct follow-up on each case.

The analyst will be part of a dynamic group, ensuring that all the initiatives are accurately implemented, so all teams involved can perform their best to achieve strategic goals.

The analyst is expected to have strong communication and analytical skills with finance global teams as well as project designers since they will be implementing new processes constantly.

Your Impact

As Customer Information Analyst, your functions would consist of:

• Follow up on requests and provide solutions to all stakeholders.
• Continuous and open communication with stakeholders to learn, apply and improve SLAs.
• Manage the ticket flow requests, understand the need on each ticket and the business plan to prioritize responses.
• Establish processes to identify, track, resolve, and report results about customer issues.
• Participate in fine-tuning activities to improve performance.

¿Who Are We Looking For?

• Graduated from Business Administration, Engineering, or Data & Analytics related career (up to 2 years).
• 1 year of experience in Commercial, Finance, or Customer Service areas.
• Advanced skills in Microsoft Suite, especially Excel.
• Advanced English language proficiency, both written and oral communication.
• Experience in using different sources of information to compile and integrate data.
• Knowledge of data governance models and Customer/Material hierarchies.
• Proficient in creating dynamic dashboards and/or reports at different levels of detail using PepsiCo standard resources.
• Proactive in creativity to develop processes and initiatives.

• Attention to detail and strong follow-through skills.

• Partner with team members of different hierarchy levels to find best practices and solutions to business unit requirements.

• Proficient oral and written communication skills.

• Organizational skills and service-oriented.

• Experience with Power BI and SAP.

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and innovation for the organization.