Customer Fulfillment Representative

Molex is seeking a dedicated Customer Fulfillment Representative to join our Guadalajara team to ensure our operations align seamlessly with customer expectations and demand. This role is vital in maintaining strong positive relations with our customers by managing pre-order and post-order activity and ensuring customer satisfaction within the automotive sector.

Our Team

At Molex, the supply chain team is involved in various aspects of the business to ensure efficiency and effectiveness in meeting customer commitments. They work across different markets, including automotive, home appliance, consumer, data center, industrial, medical/pharma, and telecom. They focus on creating improved, sustained performance supporting plants and increasing supply chain agility.

What You Will Do

• Serve as the primary liaison between customers and our manufacturing plant
• Coordinate with internal teams to ensure order requirements and delivery commitments are met
• Manage pre-order and post-order activities to maintain strong, positive customer relations
• Respond to customer inquiries and resolve order fulfillment issues promptly
• Oversee daily outbound shipments and optimize freight cost reduction strategies
• Analyze and report on delivery performance metrics, driving continuous improvement

Who You Are (Basic Qualifications)

• Bachelor’s Degree in Management or Engineering
• At least 2 years of customer service experience in a manufacturing industry
• Basic computer skills, ERP/MRP knowledge (SAP is a plus)
• Effective communication skills in English
• Organizational skills, good interpersonal skills, customer attentiveness, and a sense of urgency

What Will Put You Ahead

• Previous experience working in the electronics or semiconductor industry
• Data analysis skills and intermediate spreadsheet/database skills