Customer Account Coordinator (On site - Andares, Guadalajara)

Responsible for servicing external and internal customer needs and proactively participating in the operation process.

• BS in Business Management, Economics, Marketing, International Trade, or Industrial and/or Process Engineer or equivalent years of experience.
• From 1 up to 3 years in a similar role is preferred.
• Responsible for portfolio of account(s) under general supervision.

• BS in Business Management, Economics, Marketing, International Trade, or Industrial and/or Process Engineer or equivalent years of experience.
• 3 – 4 years in a similar role is preferred.
• Responsible for portfolio of customers, works independently, interaction with customer has direct impact on customer relationship.
• Profound knowledge on rules, regulations/laws for own (relatively complex) working area.
• Notices bottlenecks, suggests solutions and attunes with senior colleagues when needed.

• Receive and process orders/purchase write up.
• Assure ownership of operational costs.
• Validate Quality Assurance approval of vendor/item and certification link.

• Follow up in a timely manner on a production-ready date with the supplier.
• Close communication with the Quality Assurance team for shipment approvals.
• Import product into the USA, according to the purchase terms.
• Follow up the release of shipments with Steam Shipping Lines, terminals, and Customs brokers.
• Provide the finance team with the necessary information about each shipment and keep track of payment status.
• Manage relationships with the warehouses, and keep the internal system updated to match warehouse inventory.
• Track shipments and update the system.

• Support Account Managers / Traders with specific accounts.
• Answer customer inquiries.
• Communicate issues/challenges to the Trade team.
• Support Sr. Trader, Sales Executives, and Commodities/Account Specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into CRM.
• Create sales/purchase contract, call off, order and delivery confirmations, and delivery notes.

• Experience in an Import/Export, Customer Service, and local logistics environment is preferred.
• Proficiency in MS Office.
• Contact Management Systems.
• Database software.
• Inventory Software.
• Order processing systems preferred.
• Thrives and works well in tied ambiguous situations and deadline pressures well.
• Time management skills.
• Willingness to learn.
• Record-keeping, tracking shipping, and data analyses.
• High level of initiative/proactivity.
• Extremely detail-oriented.
• Strong organizational skills and ability to multitask.
• Customer service mindset.
• Very good verbal and written English communication skills.

1. Prestaciones superiores a las de Ley (+Vacaciones/Prima vacacional, 30 días Aguinaldo, vales despensa, fondo de ahorro, seguro de gastos médicos mayores, bono anual variable, estacionamiento, PTO days, entre otros).
2. Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time)
   1. After anniversary, 1 day to be WFH.
3. Indefinite contract after training period.