Coverage Specialist

Who We Are

As one of the fastest growing freight brokerage firms in the US, with over $2 billion (USD) in annual revenue, Arrive Logistics is expanding its Mexico truckload freight and cross-border transportation operations. Arrive Mexico already has 100+ employees in Guadalajara, with plans to grow significantly year after year. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual and collaborative environment. There’s never been a more exciting time to get on board with our rapidly-growing cross-border team in Guadalajara, so read on to learn more and apply today!

Who We Want

We are looking for dedicated, high-energy candidates to join our growing department of Coverage Specialists at Arrive Logistics in our Guadalajara, Mexico office! At Arrive, we are committed to servicing our carriers and exceeding expectations. As a Coverage Specialist, you will contribute to that commitment! After an intense 1-week training program, you will hit the ground running, armed with industry knowledge and a thorough understanding of carrier capacity. Once you hit the floor, you will focus on finding carriers across the nation to transport our customers’ shipments! Through negotiation and collaboration, you will enable Arrive to service our customers and their freight in the most cost-effective way possible.

What You’ll Do

• Learn the business in our one-week training program, designed to get you ramped quickly & effectively.
• Hustle! We want reliable team members who will show up on time and get the job done.
• Get on the phone! This is a high-volume role, so be prepared for lots of IB/OB calls from/to carriers across the country.
• Secure capacity by selling shipments over the phone to carriers who meet our strict requirements.
• Problem-solve through issues that occur during transit.
• Communicate internally with our customer sales team & keep them updated on the status of their customers’ shipments. You are their point of contact for all tracking updates.
• Guarantee that the quality of calls, updates, emails, and overall information is aligned with our parameters.
• Coordinate internally with all parties involved in cross-border operations, including but not limited to Mexico Account Executives, Border Operations Account Executives, and Carrier Reps.
• Problem solve for cross-border carrier operations, trailers stuck at the border, communicate updates and problem solve, set up 1st shift for success.
• Assist in tracking and updating load milestones including Border Operations Card.
• Be the Global point of contact for all after hours (2nd shift) carrier escalations & carrier cross border operations problem solving.
• Make sure to remain up to date with all of our SOPs (Standard Operational Procedure).
• Demonstrate ability to identify and resolve performance issues.
• Execute problem solving and innovative thinking to improve and streamline processes.
• Exemplify a level of assertiveness to identify issues and solve them.
• Foster existing relationships with our carrier partners to allow us better access to real-time updates.
• Gain knowledge of the transportation industry to better serve our customers, carriers, and drivers.

Qualifications

• Work Schedule Mon-Fri 14:00-22:00 hrs MX Central Time
• English fluency (High B2-C1)
• A high school diploma or equivalent.
• High level of Accountability
• Proven work ethic in a high volume setting.
• Ability to multitask in a fast-paced environment.
• Exceptional communication skills (both verbal & written).
• Strong sense of urgency and ability to prioritize time-sensitive issues.
• Detail-oriented and thorough when presenting information.
• Organized when it comes to time management and deadlines.
• Able to work independently and collaboratively.

The Perks of Working With Us

• Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
• Leave the suit and tie at home; our dress code is casual.
• Enjoy office-wide engagement activities, team events, happy hours and more!
• Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
• Start your morning with free coffee!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program.
• Get paid to work with your friends through our Referral Program!

Your Arrive Experience

Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.