Congress & Events Manager

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. We have proudly achieved certifications as Great Place to Work and Equidad MX. Join us and transform the lives of patients while transforming your career.

Congress & Events Manager

Live

What you will do

This role oversees in-person, virtual, and hybrid HCC meetings with a focus on execution, risk mitigation, technology integration, and compliance along with a local team and the assistance of an external agency. The position works closely with internal customers, external suppliers, and cross-functional teams to ensure exceptional meeting experiences, program alignment with organizational goals, and adherence to compliance.

Role will manage Amgen's Meeting Technology tools like Cvent & C3, data analytics and spend reporting to enhance our meetings ecosystem.

Objective: Drive continuous improvement and operational excellence for Amgen's Global Meeting Management (GMM) program in Mexico through technology leadership, data-driven decision making, and process optimization.

• Championing Technology Leadership: Manage Cvent & C3, drive automation initiatives, and ensure seamless data exchange between connected systems.
• Empowering Data-Driven Decisions: Leverage analytics to enhance the GMM program, generate reports, and guide functional partners (Commercial, Finance, etc.) in budget allocation and meeting spend optimization.
• Streamlining Processes: Provide oversight for HCC meetings, ensuring alignment with business values, compliance, and policies.

Key responsibilities include, but are not limited to:

Compliance and Risk Management:

• Guide Global Meetings Policy and HCC-specific compliance strategies.
• Manage supplier processes, ensuring compliance in sourcing, contracting, and operations.
• Collaborate with Corporate Audit and Compliance teams to mitigate risks.

Technology Ownership:

• Manage Amgen's Meeting Technology platforms, including Cvent and C3 to ensure flawless system operation.

Data & Analytics:

• Proactively find opportunities to improve efficiency to enhance the Meetings Program.
• Design and implement performance dashboards to track key metrics, customer satisfaction, business performance, and operational efficiency.
• Present insightful reports and analyses to the local Management Team.

Event Planning & Management

• Serve as SME and primary point of contact for partners on HCC meetings.
• Develop and implement event strategies aligned with business objectives.
• Plan and be responsible for all aspects of event logistics, including venue selection, catering, transportation, along with the external agency.
• Hold regular status meetings with customers from pre-launch through program operation.

Congress & Conference Coordination

• Manage the end-to-end planning of congresses along with the RAE (Responsible for Amgen Event, the agency and other customers).
• Collaborate with internal and external customers to ensure seamless execution.
• Troubleshoot and resolve raised issues from outsourced suppliers and internal teams.

Budget & Performance Tracking

• Develop and manage event budgets, ensuring cost-effectiveness.
• Track key performance indicators and generate post-event reports.
• Analyze attendee feedback and implement improvements for future events.

Training and Development:

• Conduct training for internal teams and suppliers to ensure effective meeting management.
• Maintain SOPs for meeting processes and supplier interactions.

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek has these qualifications.

Basic Qualifications:

• Doctorate degree OR
• Master’s degree in Event Management, Hospitality, Marketing, or a related field & 2 years of experience in event planning, congress management, or a similar role as a people leader in a big pharmaceutical company OR
• Bachelor’s degree in Event Management, Hospitality, Marketing, or a related field & 4 years of experience in event planning, congress management, or a similar role as a people leader in a big pharmaceutical company OR
• Associate’s degree and 8 years of experience in event planning, congress management, or a similar role as a people leader in a big pharmaceutical company OR
• High school diploma / GED and 10 years of experience in event planning, congress management, or a similar role as a people leader in a big pharmaceutical company.
• English – Business proficient.

Preferred Qualifications:

• Understanding of Amgen business planning process.
• Leadership.
• Change management.
• Process mapping.
• Excellent Communication, Strong organizational, Presentation and Negotiation skills.
• Internal/External Relationship Building.
• Supplier relationship management.
• Problem solving.
• Financial skills (budgeting, data analytics).
• Excellent technology skills: MS Office, Excel, PowerPoint, C3, Cvent.
• Ability to present sophisticated data to diverse groups.
• Able to work in a fast-paced environment where priorities may change with little advance notice.
• Strategic Meeting Management experience.
• Global, cross functional work experience.
• Cvent experience.
• Knowledge of SharePoint, Project Management methodologies such as Agile, Scrum or Six Sigma.
• Knowledge of international event regulations and standard methodologies.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.