Collections Back Office Representative

Why GMF?

GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.

About the role

The Collections Back Office Representative will be responsible for carrying out administrative support to the back-office area as well as support the collections channels with data reporting and information control. This role will work in process improvements for the operations of our consumer collections.

What you need

• Bachelor’s degree in accounting, Administration, Economics and/or Engineering.
• +1 year of experience on administrative tasks (professional practices are considered).
• Intermediate/Advanced English Skills, both verbal and written (will be evaluated during interviews).
• Knowledge and experience in MS Office Excel - PIVOT, VLOOKUP, SEARCH FORMULAS (desirable Macros).
• Customer service orientation.
• Ability to embrace change and to adapt to organizational challenges.
• Advanced interpersonal, verbal and written skills.
• Effective communication skills.
• High organizational skills.
• Data management and reporting.
• Analytical and problem-solving ability.

What you will be doing

• Collaborate with the collections area to provide information & data.
• Maintain controls and review lawsuit checklist information provided by vendors.
• Develop reports and improvements to control all accounts allocated with lawyers that are currently managing lawsuit affairs.
• Prepare and manage all digital documentation needed for the creation of "deduction files".
• Participation in projects for process improvements.
• Assure the correct application of policies and procedures.
• Maintain and monitor area KPI's.

What we offer

At GM Financial we want you to be the most authentic version of yourself. We take care of your work-life balance by programming wellness and integration activities, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your community, while providing you with a competitive salary and benefits. Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.

Mexico: Additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan and others.

#LI-MON

Disclaimer

Mexico - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, gender expression, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.