Collections Analyst

Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Graco, Coleman, Oster, Rubbermaid and Sharpie, and 25,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through our core values which guide all we do and how we win as One Newell. They are Integrity, Teamwork, Passion for Winning, Ownership & Leadership.

Position Title: Collections Analyst (International Accounts)

Location: México City

Responsibilities:

1. Collection and AR Management
1. Responsible for managing assigned accounts; all-encompassing of collection calls, e-mail and/or correspondence in a fast-paced goal-oriented Collections Department.
2. Communicate with customers on a timely basis, execute collection activities, research, reconcile and track daily/monthly AR balances for appropriate and timely resolution.
3. Maintain records on account activity, as well as review accounts for unpaid amounts and determine what course of action to take based on a variety of factors such as age, amount of debt, and the customer’s history.
4. Route the efforts for reducing delinquency for assigned accounts. Escalate timely to management when necessary to accelerate the collection process.
5. Usage of SAP´s FSCM tool to manage and follow up on pending AR issues (disputes, short payments, rebills, payment allocation, etc.)
6. Work in partnership with various internal departments such as Billing, Credit and Cash Application teams to resolve collection issues and to achieve common goals and objectives.
7. Submit customer refunds requests, prepare, and review account adjustments, resolve client discrepancies and short/over payments.
8. Recommend action to be taken on delinquent customer accounts.
9. Perform other assigned tasks and duties necessary to support the Collections Department.
10. Ensure OTC process is handled accordingly to policies and procedures.
2. Business Partnership
1. Create and maintain strong relationships with internal / external customers to leverage on them in order to achieve results.
2. Communicate and escalate situations in a timely manner according to SSC policies and procedures.
3. Engage with and influence other areas involved in the OTC process to resolve issues (Sales / Customer Service / Operations / Legal / etc.).
4. AR related reporting for Management / Internal Customers.

Key Qualifications:

1. At least a year work experience (fast rotation consuming goods preferred).
2. SAP experience (FSCM knowledge is a plus).
3. Retail customer’s website/portal experience (Soriana, Comercial Mexicana, WalMart, HEB, etc.).
4. Basic English speaker (Writing/reading).
5. Proficiency in Microsoft Office Applications including Microsoft Word, Excel, and PowerPoint required.
6. Qualified candidates must have a proven record of results, commitment, ambition, and drive toward establishing and achieving goals.
7. Candidate must be able to work as a team player.
8. Excellent written and oral communication skills, high energy, action-oriented.
9. Superior organization and attention to detail.