Cloud Support Engineer II - Deployment/DevOps (English/Portuguese speakers)

Are you a tech enthusiast who speaks Portuguese and English? Join Latin America's premier AWS engineering team in Mexico and help shape the future of cloud technology!

As a Cloud Support Engineer, you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.

This role supports services that focus on Infrastructure Automation/Governance, Configuration Management, and Containerization. Infrastructure Automation encompasses services including AWS CloudFormation, Cloud Development Kit (CDK), Configuration Management, and AWS OpsWorks, which manages instances of Chef and Puppet. Automate, improve development, and release processes using CodeSuites, Elastic Beanstalk, AWS Service Catalog, and Control Tower for Governance. Responsible for building, deploying, and troubleshooting containerization technologies, which includes container networking on Docker, Elastic Container Service, and Elastic Kubernetes Service.

Key job responsibilities

Your day as a Cloud Support Engineer will include, but not be limited to, the following activities:

1. You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
2. You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
3. You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
4. You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.
5. You will act as interviewer in hiring processes, and coach/mentor new team members.
6. PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.

About the team

AWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member of our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

Minimum Requirements

1. Minimum of 3+ years of related professional experience and bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or equivalent military experience.
2. Experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related).
3. Experience with administration and troubleshooting for two or more of the following: DevOps/Deployment, Container Orchestration Management, and/or Configuration Management.
4. Experience with continuous integration technologies (Chef, Puppet, Docker, Jenkins, Ansible, or related tools).
5. Ability to communicate effectively in English and Portuguese (written and spoken) within technical and business settings.
6. Knowledge of the complete deployment lifecycle (design, build, test, deploy).
7. Experience with hypervisor/virtualization, Kubernetes, Docker and containerization.
8. Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).
9. Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.
10. Knowledge of security concepts/best practices in securing application architectures from external threats.

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