Client Success Strategist (Latin America)

About Motion

Project management systems today are great at letting companies record their tasks, but place all of the burden on human project coordinators. These tools don’t know about the team’s time and resources and don’t have any intelligence — someone has to manually match tasks against their assumptions about the team’s capacity. Not only does this process waste precious company resources, it’s also error-prone and leads to overwork, missed deadlines, miscommunication, and micromanagement.

Motion is building the world’s most advanced project management system — one that doesn’t require a project coordinator manually tracking each task, but rather an intelligent system that can make sense of hundreds of tasks across dozens of projects and automatically coordinate them across every person on the team. Motion allows companies to focus on the work they need to do rather than wasting up to 50% of their resources on overhead.

Our users give us data on their workload (e.g. projects and tasks) and resources (employee roles, calendars, and schedules). Based on all this information, Motion makes intelligent decisions about how tasks should be executed — better than any human project coordinator. Teams that use Motion know what people are working on at any given time, when each task will be completed, and whether any tasks will fall behind schedule. The moment something changes, instead of the coordinator having to figure out all the cascading effects, Motion instantly creates a new optimized plan for the team.

Motion is the project management system of the future. We are growing extremely quickly, trusted by thousands of customers, have millions in revenue, near-infinite runway, and an exceptionally talented team.

Location: Latin America (specifically Argentina, Chile, Colombia, and Mexico) (Remote)

Compensation: $75k-$110k base salary, plus equity compensation

The Role: Client Success Strategist

This is NOT a typical CSM role—it’s a technical problem-solving position designed for engineers, solutions architects, or technical account managers who want to help customers succeed with Motion. It’s about driving organizational transformation—translating technical knowledge into actionable business outcomes and enabling customers to solve real problems using Motion. You'll bridge technical depth with customer success, empowering users while tackling complex challenges head-on.

Responsibilities:

1. Technical Onboarding & Enablement: Run detailed onboarding sessions, guiding customers through workflows and helping them quickly adopt Motion. Expect to spend time on live Zoom calls answering technical questions and troubleshooting issues in real time.
2. Live Demos & Workflow Building: Create and deliver technical demonstrations, walking customers through solutions tailored to their operations. You won’t just present—you’ll solve their issues live.
3. Solving Technical Blockers: Act as a technical partner, helping customers overcome API issues, workflow errors, or integration challenges.
4. Executive-Level Communication: Present technical solutions to C-suite stakeholders in clear, business-focused terms.
5. Building Resources & Playbooks: Create technical guides, training materials, and best-practice playbooks to scale customer success.
6. Feedback & Collaboration: Collect customer feedback and collaborate with Product and Engineering to drive improvements and resolve technical issues.
7. Customer Liaisoning: Serve as the main point of contact for strategic customers, providing insights and feedback to ensure their goals align with Motion’s product capabilities.

What We’re Looking For:

1. Technical Background Required: You should be an engineer, QA engineer, technical account manager, or solutions engineer with experience solving technical challenges.
2. Strong Technical Skills: Proficiency with SQL (must write queries), familiarity with APIs, and Python (nice to have).
3. Communication Skills: You can simplify complex technical concepts for non-technical audiences and confidently communicate with executives.
4. Training Skills: Comfortable running live sessions and technical workshops (or ready to learn fast).
5. Ownership Mindset: You can manage projects from start to finish and thrive under pressure.

Who Should Apply:
We’re looking for top 1% technical talent—people who solve problems, not just talk about them. We don’t care about your degree or where you worked before—we care about your ability to get things done.

Apply if you’re:

1. An engineer who loves solving customer problems live.
2. A QA engineer who wants to transition into a customer-facing technical role.
3. A technical account manager who wants to solve complex issues, not just run QBRs.
4. A solutions engineer who enjoys helping customers succeed with complex products.

Motion is committed to creating a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities. We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law. We welcome and encourage all qualified candidates to apply for our job openings.

Helpful Links:

• How Motion Operates
• Motion Culture
• Motion Website