Central Flow Ops Manager, Amazon Customer Excellence System (ACES)

About Amazon
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Amazon Operations
Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience.

The Role
Amazon Mexico Fulfillment Operations is seeking a Process Engineer (PE) to work in the ACES (Amazon Customer Excellence Systems) team.

The PE team is a group of operational leaders driving process stabilization, standardization and continuous improvement for the Amazon Fulfilment Network. This team is essential to establish best in class network performance across all process paths, accelerate implementation of technological advancements and to strengthen the technical acumen and process knowledge for the operational leaders across the FC network. As Amazon Mexico continues to rapidly grow the FC footprint and infuse the organization with new talent, we need to ensure the operations teams are equipped with the functional expertise to successfully deliver expected gains for technology advances and network-wide process improvements. The team would drive process control and shifting mean performance with the outcome of minimizing variation between shifts, building and region, to deliver strong OP performance. The team will work closely with the ACES PM, launch teams, operations, engineering and reliability and maintenance (RME) teams to improve the input metrics for each of the process paths by prioritizing and channeling resources to address gaps in these input metrics.

Key job responsibilities

Position Overview
Amazon seeks a Centralized Flow Manager to lead our Outbound Flow operations across multiple Fulfillment Centers. This role directly impacts our mission to be Earth's most customer-centric company by ensuring efficient delivery of hundreds of thousands of items daily.

Core Responsibilities

1. Lead and develop a team of Central Flow Area Managers and Flow Leads in a 24/7 operational environment
2. Create and execute labor and capacity plans to meet delivery targets
3. Analyze daily quality and speed metrics to develop strategic action plans
4. Present operational recommendations to senior leadership across multiple Fulfillment Centers
5. Implement best practices across all Fulfillment Centers through benchmarking and standardization
6. Train new managers on flow operations and standard settings
7. Drive continuous improvement through data-driven solutions

A day in the life
As a member of the ACES team, you will be responsible for managing cross-functional projects between sites, which involves constant movement and travel from site to site, inside and outside the metropolitan area, seeking to deploy standards, best practices and process audits in all existing Fulfillment Centers in the country in collaboration with different stakeholders: Operations, Safety, Finance, PxT, Tech, Engineering, Quality. Since the projects managed by ACES are of high impact for the network, this position has high visibility towards the top management of the region and involves collaboration with other teams in other regions.

About the team

Amazon Customer Excellence System (ACES)

ACES MX Tenets:

1. We model the behavior and methods we teach.
2. We set our priorities based on Brilliant Basics. When there is a conflict between two of them, a lower level BB may be prioritized only by business decision (i.e., Cost over Quality), considering the initiatives for their long-term benefits.
3. We don't assume; we research, develop, document and share standards that build a solid and sustainable foundation for operations, always supported by data.
4. We standardize before we innovate (Don't reinvent the wheel!). Innovation is sought when the current standard has been exploited to the maximum. Challenging a standard will never be the same as not following it.
5. We value diversity and build inclusive teams as a key factor for standardization and innovation, breaking down organizational silos.

ACES MX Vision

Become Worldwide Operations reference by driving Operational Excellence

ACES MX Mission

Promote Amazon's culture of innovation and excellence by influencing operations teams to identify, prioritize and deploy scalable mechanisms and solutions to optimize resources and achieve business objectives.

Minimum Requirements

1. Bachelor's degree
2. 5+ years in a similar process development role, ideally in fast-paced industrial, logistics or production/manufacturing environment
3. English and Spanish fluency (written and verbal)
4. Experience in capacity and labor planning within operations
5. Strong analytical and mathematical capabilities
6. Proven track record in stakeholder management
7. Experience leading teams in fast-paced environments
8. Expertise in operational flow management
9. Data analysis and problem-solving skills - Advanced data analysis skills and an expert in using supporting tools e.g. Minitab, JMP, MS Excel, MS Access
10. Strong interpersonal skills
11. Clear and effective communication
12. Strategic prioritization
13. Lean Six Sigma certifications
14. Cross-functional project management experience and expertise using PM software (i.e. ASANA)
15. Structured problem-solving skills
16. Team development and mentoring

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.