Call Center Agent Residential

What you’ll do:

Job Summary
Provide single point of contact for commercial support to our distributors and sales engineers and interact frequently with Eaton’s manufacturing plants and warehouses. Candidate should demonstrate the ability to manage multiple tasks.

Job Responsibilities

1. Fulfill order management related activities for distributors
2. Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)
3. Identify and implement process improvements
4. Maintain daily usage of the Customer 360 tool
5. Change notice management
6. Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
7. Ability to handle high-pressure, fast-paced environment requiring diligence to detail
8. Proven analytical and critical thinking skills
9. Ability to constructively manage conflicts and discrepancies towards positive resolution
10. Prioritizing customer demand to assist with improved product flow
11. Work with finance team to resolve customer credit requests

Qualifications:

Education level required
• Bachelor degree necessary.

Years and area of experience required
• Minimum customer interaction experience (3 years)

Technical knowledge
• Knowledge of CRM software and SAP
• Strong knowledge of Microsoft Office (Word, Excel, email, internet)
• Strong listening, written and verbal communication skills
• Knowledge of Vista, VOTW and Mentor software
• High ability to speak, write, and read English – Fully bilingual

Skills:

• Drive for results
• Makes Decisions & Solves Problems
• Demonstrates a Collaborative Style
• Promotes and Champions Change
• Business Acumen
• Pursues personal development